- Short contract until Dec 2026

- Immediate start

- Melbourne CBD location

As a Desktop Support Technician, you will play a key role in supporting technology deployment activities that enable project teams and business users to work effectively. You will provide hands-on technical support for desktop device rollouts, user migrations, troubleshooting, and onboarding activities while ensuring a seamless transition to modern workplace technologies.

Key responsibilities

- Support the deployment of Modern Desktop devices, including device builds, application installation, user migration, and troubleshooting.

- Troubleshoot and resolve hardware, software, and peripheral issues to minimise disruption during deployment.

- Coordinate device replacements and onboarding activities with project teams, service desk staff, and business stakeholders.

- Provide end-user support, including floor-walking, guidance,



and issue resolution during rollout activities.

- Assist with testing, validation, and documentation to support successful deployment and transition to operations.

Criteria

- Demonstrated experience providing desktop, technical support, or device deployment services.

- Experience troubleshooting and resolving hardware, software, operating system, and peripheral issues.

- Ability to deliver excellent customer service and provide effective end-user support.

- Solid communication skills with the ability to engage professionally with stakeholders at all levels.

- Ability to work effectively within established processes while maintaining accurate documentation.

- Ability to work collaboratively within a team to achieve project outcomes.

📌 Desktop Support Technician (Melbourne)
🏢 Ntt Data
📍 Melbourne