Job Description

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- Lead a team of bankers across Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & Delivery
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- Deliver sales and revenue outcomes measured by Business Lending FUM drawn and cross-sell opportunities
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- Reduce customer and product attrition across Business Lending, Home Lending, Business Accounts, and Working Capital
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- Drive customer experience and improve Net Promoter Score
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- Ensure team productivity through effective sales operating rhythms, response times, and opportunity conversion
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- Maintain accountability for operational risk and credit risk
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- Establish a coaching culture that develops credit expertise and supports employee potential
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- Build stakeholder relationships, influence outcomes, and collaborate to solve complex problems
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- Create a customer-focused culture through needs-based conversations, customer feedback, and complaint resolution
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- Manage resources, rostering, and operational efficiencies to deliver customer responsiveness
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Requirements

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- Strong Commercial Credit Assessment expertise
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- In-depth knowledge of SBB lending processes, credit policies, risk evaluation, and credit structuring
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- Proven stakeholder and relationship management ability
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- Excellent coaching and mentoring capabilities
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- Strong problem-solving and analytical skills
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- Demonstrated customer solutioning capability
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- Strong commercial acumen and strategic thinking
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- Effective influencing and negotiation skills
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- Passion for helping business owners through financial guidance and lending expertise
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Core Competencies

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Demonstrates strong expertise in Commercial Credit Assessment and SBB Lending Processes, with a focus on stakeholder relationship management and customer solutioning. Proven ability to lead teams, drive sales outcomes, and foster a coaching culture that enhances credit expertise and operational efficiency.

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Highest-signal resume keywords

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- Commercial Credit Assessment Expertise
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- SBB Lending Processes Knowledge
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- Stakeholder Relationship Management
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- Coaching and Mentoring Capabilities
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- Problem-Solving and Analytical Skills
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Hard Skills

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- Credit Policies
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- Risk Evaluation
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- Credit Structuring
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- Sales Operating Rhythms
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- Chance Conversion
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- Customer Experience Improvement
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- Net Promoter Score Management
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- Operational Risk Management
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- Credit Risk Management
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- Customer Solutioning
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Soft Skills

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- Influencing Skills
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- Negotiation Skills
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- Strategic Thinking
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- Commercial Acumen
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- Coaching Culture Development
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Industry Keywords

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- Business Lending
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- Home Lending
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- Business Accounts
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- Working Capital
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- Customer Engagement
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- Remote Optimisation
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- Sales and Revenue Outcomes
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- Customer Feedback
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- Complaint Resolution
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- Operational Efficiencies
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📌 Team Lead - Customer Engagement (Perth)
🏢 Jobtailor
📍 Perth