GROWTH AND RETENTION OFFICER

UNITED WORKERS’ UNION - A NEW CHAPTER. A RENEWED FOCUS. JOIN US

United Workers Union is entering an exciting new chapter.

With new leadership comes renewed purpose, fresh energy and a clear ambition: to build the strongest organising union in Australia that wins for workers.

We are looking for a highly motivated Growth and Retention Officer to join our team and help shape the future of one of Australia’s largest and most influential unions.

This role can be based in Brisbane, Sydney, or Perth and is offered on a full-time, ongoing basis. Part-time arrangements may also be considered.

ABOUT UNION WORKERS’ UNION

We believe unions are strongest when members lead.

That’s why, United Workers Union is one of Australia’s largest [and fastest-growing] member-led unions, representing workers across a diverse range of industries that keep our communities running every day. Our members work in aged care; early education; hospitality; logistics; manufacturing; health; cleaning; disability support; warehousing; food production and many other sectors.

Every day we organise to improve the lives of working people and create lasting change.

We do this by pulling every lever to build worker power – growing membership, developing workplace leaders, supporting delegates, organising collective action and campaigning for better wages, safer workplaces and fairer communities, including campaigning both politically and in the community. The United Workers Union is proudly affiliated with the Australian Labor Party.

As we move into our next chapter, we are investing in growing our organising capability, developing our people and strengthening member-led campaigns across the country.

THE OPPORTUNITY The Growth and Retention Officer are responsible for engaging and retaining union members and connecting with potential members through digital channels and direct outreach, including outbound phone calls. You will also help improve team systems and processes to strengthen the overall member experience and achieve membership growth and retention outcomes

Your main responsibilities will include:

- Member Engagement & Retention:



Contact members by phone, SMS, and email to welcome new members, follow-up payments and deliver tailored communication journeys, including handling challenging conversations to encourage membership retention.
- Growth and Retention Strategy: Support the delivery of membership growth and retention strategies across digital platforms and outbound contact systems.
- Member Experience & Operations: Help streamline systems and workflows to improve efficiency, deliver smooth member service, and boost conversion rates on key retention projects.
- Campaign Support: Assist with managing membership queries and participate in tactical campaigns designed to drive member turnout in support of broader industrial goals.
- Brand & Reputation: Ensure all member-facing communications reflect UWU’s brand values and support reputation management efforts through accurate, timely communication.
- Team Collaboration: Work alongside Marketing, Communications, and Data & Systems teams to support integrated digital solutions, cover team responsibilities during leave or operational peaks, and adhere strictly to data privacy guidelines.
- Process Improvement: Keep up to date with digital tools and trends to help innovate communication strategies and improve internal processes.

WHO WE’RE LOOKING FOR We are looking for people who are passionate about improving the lives of the members we represent and committed to the purpose and values of UWU.

You are someone who:

- Strongly aligns with the values, purpose, and social justice agenda of the United Workers Union.
- Has excellent listening, negotiation, and persuasive conversation skills.
- Communicates clearly and confidently, both verbally and in writing.
- Builds rapport quickly with members and potential members.




- Thinks analytically and can identify practical opportunities to improve processes.
- Demonstrates solid attention to detail and a commitment to following policy and maintaining confidentiality.
- Has relevant experience in member or customer retention, union organising, community advocacy, or political call centres will be highly regarded.

To perform this role, you may also be required to obtain and maintain a valid driver’s licence and Right of Entry Permits. Applicants must have the legal right to work in Australia. WHAT WE OFFER
- A salary at UWU Level 2 ($82,213 gross per annum + 16% superannuation + 25% leave loading).
- 6 weeks of annual leave.
- Flexible working arrangements.
- Supportive leadership dedicated to your professional growth.
- A diverse, inclusive, and values-driven workplace culture.
- The opportunity to contribute to making a real difference in working people’s lives.

DIVERSITY AND INCLUSION Our members come from every background imaginable, and we want our workforce to reflect that diversity.

We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, LGBTQIA+ people and anyone who shares our commitment to fairness, inclusion and worker justice.

JOIN THE NEXT CHAPTER

If you want to be part of a Union entering an exciting new era and are looking for meaningful work, ambitious colleagues and the opportunity to make a lasting difference, we would love to hear from you.

Together, we’ll build stronger workplaces, stronger communities and a stronger union.

Please submit your resume, together with a cover letter addressing the selection criteria appearing under Who we are looking for to Julie Korlevska, Deputy Director (People, Culture and Change) via the Dayforce careers page.

CLOSING DATE

Applications close 4pm (AEST) on 24 September 2026. Please note we may conduct interviews before the closing date, so get your applications in early.

For further information about the role, please email [email protected]

📌 Growth & Retention Officer (Perth)
🏢 United Workers Union
📍 Perth