Job Title : Hostel Manager About the Client :

City Groves is a boutique; upmarket student accommodation complex designed as a village style community. The property caters to middle and upper tier student and young professional residents seeking a safe, secure and luxurious living workplace near QUT, RBWH and UQ Herston. City Groves requires a Hostel Manager to oversee the full operational, administrative and facilities management functions of the accommodation complex.

This role is essential to maintaining the high standards expected of a premium student living environment and requires strong capability in cleaning operations, maintenance coordination and facility compliance, in addition to leadership and guest service responsibilities.

Duties and responsibilities will include:

- Plans, directs and coordinates the organisation, administration and daily operations of the accommodation complex
- Maintains hygiene, safety, cleaning and maintenance standards, ensuring compliance with all regulatory requirements
- Oversees cleaning and maintenance schedules, including rooms, common areas, grounds, and building facilities
- Supervises, trains and manages staff, ensuring high performance and consistent service delivery
- Plans budgets and authorises expenditure, ensuring efficient and cost effective operations
- Keeps accurate administrative records, including occupancy, maintenance logs, compliance documentation and financial records




- Exercises public relations and marketing responsibilities, promoting the accommodation and maintaining stakeholder relationships
- Handles guest enquiries and complaints, ensuring professional resolution and high service standards
- Coordinates contractors and trades for repairs, maintenance, safety checks and facility upgrades
- Ensures the property remains clean, well maintained and guest ready at all times
- Implements operational policies and procedures, including emergency response, WHS compliance and facility management protocols

Skills and Experience

Diploma of Leadership and Management or equivalent industry experience

- Minimum 3+ years’ experience in a management or leadership role within accommodation, hospitality or facilities based environments
- Strong knowledge of cleaning operations, maintenance coordination, WHS compliance and facility standards
- Strong leadership, organisational and staff management capability
- Excellent communication, interpersonal and stakeholder management skills
- Ability to manage guest enquiries and complaints professionally
- Strong administrative, record keeping and compliance skills
- Effective problem solving and decision making ability
- Self motivated, able to work independently and take initiative
- Ability to manage multiple priorities and meet operational requirements Salary : $78,000-$85,000 / year +superannuation

📌 Hostel Manager (Brisbane)
🏢 365 Talnet
📍 Brisbane