About the Client :

City Groves is a boutique; upmarket student accommodation complex designed as a village‑style community. The property caters to middle‑ and upper‑tier student and young‑skilled residents seeking a safe, secure and luxurious living environment near QUT, RBWH and UQ Herston.

City Groves requires a Hostel Manager to oversee the full operational, administrative and facilities management functions of the accommodation complex. This role is essential to maintaining the high standards expected of a premium student‑living environment and requires strong capability in cleaning operations, maintenance coordination and facility compliance, in addition to leadership and guest‑service responsibilities.

Duties and responsibilities will include:

- Plans, directs and coordinates the organisation, administration and daily operations of the accommodation complex
- Maintains hygiene, safety, cleaning and maintenance standards, ensuring compliance with all regulatory requirements
- Oversees cleaning and maintenance schedules, including rooms, common areas, grounds, and building facilities
- Supervises, trains and manages staff, ensuring high performance and consistent service delivery
- Plans budgets and authorises expenditure, ensuring efficient and cost‑effective operations
- Keeps accurate administrative records, including occupancy, maintenance logs, compliance documentation and financial records
- Exercises public relations and marketing responsibilities,



promoting the accommodation and maintaining stakeholder relationships
- Handles guest enquiries and complaints, ensuring professional resolution and high service standards
- Coordinates contractors and trades for repairs, maintenance, safety checks and facility upgrades
- Ensures the property remains clean, well‑maintained and guest‑ready at all times
- Implements operational policies and procedures, including emergency response, WHS compliance and facility management protocols

Skills and Experience:

- Diploma of Leadership and Management or equivalent industry experience
- Minimum 3+ years’ experience in a management or leadership role within accommodation, hospitality or facilities‑based environments
- Strong knowledge of cleaning operations, maintenance coordination, WHS compliance and facility standards
- Strong leadership, organisational and staff‑management capability
- Excellent communication, interpersonal and stakeholder‑management skills
- Ability to manage guest enquiries and complaints professionally
- Strong administrative, record‑keeping and compliance skills
- Effective problem‑solving and decision‑making ability
- Self‑motivated, able to work independently and take initiative
- Ability to manage multiple priorities and meet operational requirements

Salary : $78,000-$85,000 / year +superannuation Pay: $78,000.00 – $85,000.00 per year

Work Location: In person

📌 Hostel Manager (Kelvin Grove)
🏢 365Talnet
📍 Kelvin Grove