About us

Debetrek is a leading supplier and service provider of point-of-care equipment to the healthcare industry across Australia and New Zealand. For more than 20 years, our dedicated regional sales, service and operations teams have worked with private and government healthcare clients to deliver innovative, high-quality equipment solutions that improve caregiver workflows, support staff wellbeing and help enable excellent patient care.

About the role

This is a varied, customer-focused role combining internal sales, customer service and sales administration. You will manage enquiries, quotations and customer orders, keep customers informed, and provide practical support that enables Account Managers to spend more time with customers and extend Debetrek's market coverage.

Key responsibilities

- Handle inbound telephone and email enquiries promptly and professionally, including sales, product, availability, order and general customer queries.
- Proactively contact customers with quotation follow-ups, order confirmations, availability and delivery updates, and practical solutions to problems or delays.
- Prepare accurate quotations for customers and Account Managers, confirming specifications, pricing, margins, stock availability, freight and lead times before entering details in the ERP.
- Process customer purchase orders accurately, confirm order and delivery details,



and coordinate with suppliers, procurement, warehouse, technical and installation teams as required.
- Monitor open orders and backorders, maintain current ERP and CRM records, follow up outstanding actions and keep customers and Account Managers informed of changes.
- Build trusted relationships through regular contact with allocated customers, understand their purchasing needs and identify relevant product, accessory, consumable and replenishment opportunities.
- Support the external sales team and new customer onboarding, and assist with returns, credits, warranty matters, sales reporting and continuous improvement of customer service processes.

About you

- Experience in internal sales, customer service, sales support, order processing or a similar B2B role
- Experience preparing quotations and processing orders in an ERP or CRM system is desirable
- Exposure to healthcare, medical equipment, ICT, technology distribution or another product-based environment would be advantageous
- Customer-focused, helpful and commercially aware
- Transparent telephone and email communication
- Strong attention to detail
- Confidence using Microsoft 365 and business systems
- Organised, calm under pressure and committed to taking ownership, solving problems and following actions through to completion

📌 Internal Sales / Sales Support Representative - Debetrek (Banyo)
🏢 Debetrek
📍 Banyo