Overview

Work Type: Fixed-term - Part-time

Salary: Salary not specified

Grade: Education Support - Level 1, Range 4

Occupation: IT and telecommunications

Location: Melbourne - Northern suburbs

Reference: 1542203

Selection Criteria

KSC1. Stakeholder Engagement, Consultancy, and Professional Writing

- Strong capacity managing relationships with stakeholders and providing expert ICT consultancy.
- Excellence navigating end-user communication to resolve technical issues and action tasks.
- Ability writing clear professional correspondence, instructional documentation.

KSC2. Client Device, Deployment, and Incident Support
- Experience running service desk workflows, processing incident reports, and restoring services efficiently.
- Experience setting up and managing Mosyle MDM, Apple School Manager and Volume Purchasing Program with the DET environment.
- Audit and track licenced software purchases and subscriptions.
- Track record troubleshooting client devices, managing IT assets, and supporting peripheral hardware.
- Experience with COMPASS

KSC3. Systems, Server, and Virtualisation Administration
- Proven experience installing, configuring, and maintaining Windows based client and server operating systems.
- Expertise managing machine virtualisation across server, client, and network storage infrastructure.
- Skills deploying core server applications, managing internet traffic, and maintaining physical databases.

KSC4. Network Infrastructure, Security, and Identity Management
- Demonstrated capability designing, configuring, and supporting physical, virtual, or wireless networks.
- Strong knowledge managing directory services to secure user, device, and network identities.
- Aptitude implementing and monitoring robust information security controls to protect company assets.

KSC5. IT Operations, Change Management, and Innovation
- Demonstrated leadership monitoring IT infrastructure and guiding strategic planning or change.
- Capability controlling changes to service infrastructure, assets, and configuration items.
- Proactive mindset exploiting new opportunities and innovations to optimise overall IT performance.

Role

Days and hours are negotiable and can be discussed with the successful applicant. The role is offered for one day per week, with flexibility around which day and the hours worked. This position includes school holiday attendance.

The position works closely with the Principal and Leadership Team to understand the school's priorities and provide practical IT advice, support and solutions. The successful candidate will be expected to take direction from the Principal and Leadership Team and effectively implement agreed priorities, projects and improvements.

The position provides day-to-day technical support and oversight of the school's IT infrastructure, systems, devices, networks and digital services, while working with Department of Education teams and external service providers where required.

The successful candidate will have strong technical skills, excellent communication and interpersonal skills, and the ability to work independently while maintaining a collaborative and responsive approach. They will be able to understand the needs of the school, respond to direction and turn agreed priorities into practical outcomes.

The successful applicant will require high level, advanced technical skills in:

- Windows Server Technologies
- Compass

- Service and management of Windows and Apple devices
- Network Administration
- Good communication and documentation skills essential

Personal attributes:
- Motivated, self-starter; able to work autonomously, or as part of a team as the work dictates
- Resourceful - able to find and research information in order to derive appropriate solutions to problems
- Punctual, thorough
- A good communicator, able to document technical procedures, and follow documentation of others
- Ability to troubleshoot and fault find through systematic processes of observation and elimination

Relevant experience in an educational setting, along with knowledge of wireless deployment and DET initiatives.

Previous experience with planning, deployment & management of 1 to 1 user/devices in an enterprise environment will be highly regarded.

Range 4 is distinguished by broader management responsibility, particularly in the areas of finance, human resource and other support functions. Range 4 is responsible for managing a range of functions under a wide range of conditions, subject to the size and complexity of school operations.

Objectives will, generally, be clearly defined; guidelines will be broad and day-to-day direction minimal. Management responsibility extends to ensuring appropriate support levels are maintained across the school. Range 4 generally provides key support and timely advice to the leadership team and school council and liaises with the general school community, the Department and other government agencies and service providers.

Specialised professional roles will carry a high level of independence and accountability where suitable scope is provided to achieve objectives.





An education support class position supports the educational services being provided to students, but must not include duties of teaching as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or its successor. Supervision of students cannot be required except where it is an integral part of the employee¿s position or involves supervision of students individually or in small groups, in controlled circumstances, where the responsibility for students remains clearly with a teacher.

Responsibilities

Responsibilities

School Priorities and IT Support

- Work closely with the Principal and Leadership Team to understand and respond to the school's IT priorities and operational needs.
- Provide practical IT advice and recommendations to support school decision-making.
- Implement agreed IT priorities, projects and improvements as directed by the Principal and Leadership Team.
- Provide responsive day-to-day IT support to staff and students.
- Identify recurring IT issues and recommend practical improvements.

IT Operations and Infrastructure

- Maintain and support the school's IT infrastructure, networks, devices, systems and software.
- Monitor the performance and reliability of IT systems and identify issues requiring attention.
- Assist with the installation, configuration and maintenance of hardware, software and network equipment.
- Manage user accounts, access and permissions in accordance with Department of Education requirements.
- Maintain accurate records of IT equipment, systems and configurations.
- Coordinate repairs, replacements and upgrades as required.

Cyber Security and Risk

- Support the implementation of Department of Education cyber security requirements and processes.
- Ensure devices, systems and accounts are appropriately secured.
- Identify and report potential IT security risks or incidents.
- Support appropriate backup, recovery and business continuity processes.
- Maintain awareness of emerging cyber security risks and provide advice to school leadership where required.

Projects and External Providers

- Support the planning and implementation of IT projects and system upgrades.
- Coordinate with Department of Education IT teams, contractors and external service providers where required.
- Monitor external IT services and follow up outstanding issues to ensure they are resolved.
- Ensure IT projects and changes are communicated effectively to relevant staff.
- Assist with testing and implementation of new systems and technologies.

Staff Support and Communication

- Provide clear, professional and timely support to teachers, education support staff and administrative staff.
- Assist staff to effectively use school IT systems, devices and software.
- Communicate technical information in a clear and accessible manner.
- Develop positive working relationships with staff and service providers.
- Provide appropriate guidance and support when new technologies or systems are introduced.

Digital Technology and Innovation

- Identify technology solutions that can improve teaching, learning and administrative processes.
- Support staff in the effective use of digital technologies.
- Research emerging technologies, including AI, and provide practical advice to the Principal and Leadership Team.
- Assist with the implementation of new technologies where approved.
- Promote the effective, safe and responsible use of technology across the school.

Continuous Improvement

- Regularly review IT processes and identify opportunities for improvement.
- Maintain a responsive and service-focused approach to IT support.
- Ensure agreed improvements are implemented effectively and followed through to completion.
- Keep the Principal and Leadership Team informed of significant IT issues, risks, projects and emerging needs.

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

Diversity and Inclusion

The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA , disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces. It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines).





Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via [email protected]

Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.

Child Safe Standards

Victorian government schools are child protected environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:

https://www2.education.vic.gov.au/pal/child-protected-standards/policy

DE Values

The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:

https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview

Other Information

- All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
- Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
- A probationary period may apply during the first year of employment and induction and support programs provided.
- Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

Conditions of Employment

- All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
- Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
- A probationary period may apply during the first year of employment and induction and support programs provided.
- Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

Location Profile

Diamond Valley Special Developmental School is recognised as an innovative and inclusive specialist school committed to continuous, sustainable improvement. Operating across two campuses in Greensborough and Whittlesea, we proudly support approximately 144 students with a primary diagnosis of intellectual disability, many of whom also have additional needs such as physical disabilities or autism spectrum disorder.

At the heart of our school community are the values of Communication, Respect and Belonging. We are dedicated to enhancing life opportunities for every student and ensuring that each person¿s world becomes a better place. Our vision is to confidently nurture a vibrant learning community that provides an inclusive, supportive and enriching educational experience. We strive to foster a community in which we live, laugh and learn together.

Our school extends beyond our main campuses with several offsite classrooms located at Briar Hill Primary School and Greensborough Secondary College. Student groupings and programs are thoughtfully designed with careful consideration of age, capability and compatibility to best support learning and wellbeing.

Guided by a child-centred approach, we have created a physical environment that celebrates diversity and caters to individual needs. Our facilities include an on-site horse-riding program, hydrotherapy pool and spa, gymnasium, liberty swing, and beautifully maintained outdoor spaces¿all designed to maximise engagement and learning opportunities.

We are proud of our multi-disciplinary team comprising teachers, education support staff, occupational therapists, speech pathologists and physiotherapists. This team works collaboratively with students and families to set meaningful goals and deliver tailored programs that support communication, learning and wellbeing. Groups and staffing are strategically organised to ensure the greatest benefit for every student.

Diamond Valley SDS is deeply committed to student voice and agency. Inspired by Gayle Porter¿s vision of students being able to ¿say whatever they want, to whoever they want,¿ we ensure that every student has an individualised communication system that supports their unique needs. Our staff actively encourage and celebrate communication in all its forms, and we take great pride in leading practice in this important area.

Diamond Valley Special Developmental School is a place where every learner is valued, supported and empowered to thrive.

Applications close Tuesday 22 September 2026 at 11.59pm Posted 9 September 2026

📌 IT Technician (Melbourne)
🏢 Victorian Government
📍 Melbourne