: Junior Operation Support Graduate

Technical Skills

- Basic understanding of IT operations, systems, and infrastructure, including Linux & Windows Servers, Networks, Databases, and Storage.

- Appreciation of IP networking technology

- Appreciation of IT security

- Appreciation of Monitoring and Observability tools (Splunk, Zabbix).

- Strong problem-solving and troubleshooting skills.

- Familiarity with incident management and ticketing systems (e.g., Jira, BMC Remedy).

- Good knowledge of Microsoft Windows, Office 365, and basic networking concepts.

- Ability to monitor systems and identify operational issues.

- Strong communication and customer service skills to support end users.

- Attention to detail and ability to follow standard operating procedures.

- Basic understanding of ITIL principles and service management practices.





- Recent graduate with a degree in Computer Science or a related field

Personal Skills

- Strong self-starter, not requiring micro-management

- Strong inter-personal skills

- Resilient and flexible in working with different personalities

- Good self management skills, able to prioritize tasks and not hesitating in reaching out for g uidance when blocked

- Eagerness to learn and adapt to new challenges

- Ability to work collaboratively in a team environment and escalate issues appropriately.

- Willingness to learn recent technologies quickly and adapt to changing business needs.

- Willingness to work flexible hours and be on call.

📌 Junior Operation Support Graduate (Carlton)
🏢 Xpt Software Australia
📍 Carlton