MECCA RECRUITMENT GROUP: Providing clients and candidates with effortless, streamlined, and honest recruitment.
Do you bring empathy, sound judgement and confidence navigating complex conversations? Are you known for your problem‑solving skills and ability to manage sensitive matters with care?
About the Role
Our client is a leading financial services organisation experiencing strong growth and expanding its national and international capability. As a Claims Manager, you’ll oversee the end‑to‑end administration of Death, TPD and Income Protection claims, ensuring compliant, accurate and timely outcomes for members.
What You’ll Do
- Manage the full lifecycle of death, TPD and IP claims
- Review complex information and reports to ensure accurate, defensible decisions
- Coordinate new claim notifications and deliver clear, consistent updates to stakeholders
- Maintain strong documentation discipline — completeness checks, follow‑ups, filing
- Liaise professionally with insurers, underwriters and internal teams
- Identify applicable policies/coverages and undertake independent research when needed
- (Senior) Support uplift of team capability through coaching, guidance and template improvements
What You Bring
- Strong knowledge of superannuation and relevant legislation
- Experience in death, TPD or IP claims within superannuation
- Exceptional investigative and problem‑solving skills
- High attention to detail and solid organisational capability
- Empathy, professionalism and confidence handling difficult conversations
- Clear communication skills and a collaborative approach
- Ability to identify and implement improvements
Equal Opportunity Employer Our client values diversity and is committed to providing a safe, inclusive and supportive workplace.