Experienced Medical Receptionist – General Practice

About Us

We are a busy, independent general practice located on the Northern Gold Coast, conveniently situated near Harbour Town Shopping Centre.

Our established practice is committed to providing high-quality patient care in a professional, supportive and well-organised environment.

The Opportunity

We are seeking an experienced Medical Receptionist with a strong background in general practice to join our team.

This position would suit someone who is confident working in a busy GP environment, enjoys providing excellent patient service and understands the importance of accuracy, efficiency and teamwork in medical reception.

About the Role

As a Medical Receptionist, you will be an important first point of contact for our patients and will work closely with our doctors, nurses and administration team to support the smooth day-to-day running of the practice.

The role requires excellent communication skills, attention to detail and the ability to confidently manage multiple priorities in a busy general practice environment.

Key Responsibilities

- Welcoming patients and providing professional, courteous reception service
- Managing incoming telephone enquiries
- Booking, changing and coordinating patient appointments
- Liaising effectively with doctors, nurses, patients and external healthcare providers
- Processing patient accounts, Medicare billing, EFTPOS payments and receipts
- Managing Medicare, WorkCover and third-party billing and accounts
- Following up outstanding patient accounts where required
- Scanning, filing and processing incoming correspondence and clinical documents
- Managing recalls, reminders and other general practice administrative tasks
- Maintaining patient confidentiality and accurate patient records




- Assisting with general reception and administrative duties as required
- Contributing positively to the efficient operation of the reception team and wider practice

What We Offer

- Full-time or part time position
- Above-award remuneration
- Stable employment within an established independent general practice
- Supportive and professional team environment
- Opportunity for professional development and progression within healthcare administration

The Ideal Candidate Will Have

- Minimum 2 years' recent experience working in reception within an Australian general practice – essential
- Proficiency in Best Practice Software – essential
- Strong knowledge of Medicare billing and general practice reception processes
- Experience with WorkCover and third-party accounts
- Excellent customer service and communication skills
- Professional and courteous telephone manner
- Strong organisational and time-management skills
- Excellent attention to detail
- Ability to multitask and remain calm and efficient in a busy environment
- Ability to work independently while also being a reliable team member
- Professional presentation and a proactive approach to work
- A strong understanding of patient confidentiality and privacy requirements

This is an excellent opportunity for an experienced general practice receptionist looking to join an established and respected medical practice where professionalism, teamwork and quality patient care are valued.

To Apply

- Your current resume
- A brief cover letter outlining your general practice reception experience
- Confirmation of your experience using Best Practice Software
- Contact details for two professional referees, preferably including a current or recent general practice manager or employer.

Please address applications to: [email protected]

📌 Medical Receptionist- General Practice (Arundel)
🏢 188 Medical
📍 Arundel