Turing Consulting is seeking several versatile and delivery-focused Onsite Support Engineers with the following skills

:

- Provide

Level 1 / Level 1.5 technical support to end users for hardware, software and IT-related issues.

- Provide end-user support and assist users with technical queries and how-to requests.

- Troubleshoot hardware, software, Windows and Microsoft 365-related issues

.

- Support and manage end-user devices using

Microsoft Intune

.

- Log, manage and update incidents and service requests using

ServiceNow

.

- Perform incident investigation, resolution and escalation in line with defined processes and SLAs.

- Provide basic support for

Exchange / Exchange Online issues.

- Follow established

ITIL/ITSM procedures for incident and service management.

- Work closely with the

EUC / End User Computing service provider to resolve issues and ensure timely escalation where required.

- Deliver a high level of customer service

, treating users professionally and maintaining positive relationships.

- Work effectively in a banking environment

, following relevant security and operational procedures.

- Quickly understand recent processes, tools and environments and become productive with minimal ramp-up time.

Must-Have Skills:

- 2–3 years of hands-on Microsoft Intune experience

- L1 / L1.5 Service Desk or EUC Support experience

- Banking / Financial Services domain experience

- Strong

Customer Service and End-User Support experience

- Hardware and Software Troubleshooting

- Microsoft 365 (M365)





support experience

- ServiceNow experience

- ITIL / ITSM knowledge and experience

- Basic Exchange / Exchange Online knowledge

- Experience in

Incident Management, Resolution and Escalation

- Experience working alongside an

EUC / End User Computing service provider

- Strong communication and problem-solving skills

- Ability to learn quickly and start working with minimal training

Nice-to-Have Skills:

- Walk-up / Service Centre support experience

- VIP or executive user support experience

- Windows endpoint management experience

- Active Directory / Entra ID knowledge

- Exchange Online administration/support experience

- Experience working in an SLA-driven enterprise IT environment

- Knowledge of standard banking IT security and support practices

Responsibilities:

- Provide walk-up service center support at BOQ office during BOQ standard business hours, excluding public holidays. The engineer will take the support of the incumbent EUC Service Provider as appropriate.

- Provide immediate access to walk-up end users for hardware and software support - Follow all documented procedures for resolution and escalation of incidents.

- Provide Authorized Users with required support for how-to questions and other IT-related questions.

- Treat every client like a VIP, strengthening the relationship as well as engaging users who otherwise might disengage from IT.

- Ensure all unresolved issues are escalated via the appropriate escalations path in a timely manner.

📌 Onsite Support Engineer (Brisbane)
🏢 Turing Consulting
📍 Brisbane