About the role

White Rabbit Gallery is seeking a confident, highly organised and people-focused Operations and Team Supervisor to help keep one of Sydney's most distinctive cultural spaces running smoothly. This is a hands-on role at the heart of the Gallery's daily operations, supporting an exceptional visitor experience across front-of-house areas while ensuring behind-the-scenes operations run seamlessly. The role encompasses staff coordination, workforce planning, building and workplace safety, reporting, emergency preparedness and general operational administration.

You will lead a large and multifaceted front-of-house team, fostering a positive, professional, and supportive workplace culture. You will also act as the key point of contact for internal and external stakeholders, ensuring information is communicated clearly, appropriately, and confidentially.

Key responsibilities

- Oversee the smooth day-to-day operation of front-of-house and back-of-house functions across the gallery
- Lead workforce management, including rostering, timesheets, availability planning, recruitment, onboarding and staff training
- Support HR processes, including transparent and transparent staff communication, performance conversations and initiatives that promote team wellbeing
- Take responsibility for workplace and visitor safety across the organisation, including emergency planning, WHS/OHS inspections, first aid administration, Chief Fire Warden responsibilities and food safety compliance
- Respond to visitor complaints, concerns and service escalations professionally, appropriately and confidentially
- Maintain accurate and up-to-date internal records, documentation and operational reporting




- Act as the key point of contact for internal and external stakeholders, ensuring relevant information is communicated to the appropriate people in a timely and professional manner
- Support the day-to-day operations of the gallery's teahouse including ordering, purchasing, and financial administration, working closely with the Teahouse Supervisor
- Regularly review operational systems, processes and communication practices, identifying opportunities for continuous improvement while ensuring compliance with Gallery policies and procedures

About you

- Demonstrated experience managing operations within a complex, public-facing environment
- Proven experience leading a large front-of-house or visitor-facing team
- Strong HR and people-management skills, including recruitment, onboarding, training, performance management and team development
- Experience with financial administration, including purchasing, accounts payable, reconciliation and reporting
- Excellent organisational and time-management skills, with a high level of attention to detail
- Strong written and verbal communication skills, with the confidence to engage professionally with a wide range of people and stakeholders
- A calm, practical and proactive approach to problem-solving, with the ability to manage competing priorities in a busy environment
- Confidence using the Microsoft Office suite and the ability to quickly learn and adapt to new systems and technologies
- A relevant qualification in business, administration, operations, human resources, finance or a related field (desirable)
- Food Safety Supervisor certificate (desirable)

About us White Rabbit Gallery is one of Sydney's most distinctive cultural spaces.

📌 Operations & Team Supervisor - White Rabbit Gallery (Chippendale)
🏢 White Rabbit
📍 Chippendale