- Operate the customer enquiry platform to resolve and triage customer requests
- Manage email, digital chat, and phone-based customer interactions
- Investigate complex issues to find the best customer solution
- Manage multiple customer interactions while resolving cases
- Progress payment-related disputes, recalls, chargebacks, and indemnities
- Collaborate with Product and Software Engineers to improve platform automation and AI use
- Action, resolve, or esc
Requirements
- Experience of frontline customer support
- Strong verbal and written communications
- Ability to multitask and solve problems
- Takes responsibility for issues until they're resolved
- Builder's mindset focused on continually improving the status quo
Core Competencies
Demonstrates expertise in frontline customer support,
effectively managing customer interactions across various channels while resolving complex issues and improving platform automation. Robust problem-solving abilities and a commitment to continuous improvement are essential.
Highest-signal resume keywords
- Frontline Customer Support Experience
- Verbal Communication Skills
- Written Communication Skills
- Multitasking Ability
- Problem-Solving Skills
Soft Skills
- Responsibility for Issue Resolution
- Builder's Mindset