Job Description

Are you passionate about games, events, and hospitality?

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Keen to immerse yourself in games culture, coordinating community events at bustling hospitality venues across SEQ?

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We're looking for a full-time, Brisbane-area-based Events & Staffing Coordinator to join our Fortress team.

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About You

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We're looking for a professional, proactive, organised, and hands-on events and/or staffing coordinator for on-premise and B2B events and activations across SEQ. If you're passionate about games like Dungeons and Dragons or Magic: The Gathering, and are happy coordinating casual event staff as you are delivering events for 30-100+ guests, we'd love to hear from you.

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About the Role

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As our full-time Events & Staffing Coordinator, you will be responsible for:

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- Booking and managing casual 'Games Master' staff for Fortress Experiences across SEQ venues.
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- Supporting casual staff recruitment, onboarding and orientation.
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- Providing games events training.
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- Acting as a local point of contact for partner venue managers, for ad hoc and event-day troubleshooting.
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- Travelling to partner venues to support delivery as required.
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- Supporting evaluation of new locations.
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- Maintaining quality and audit standards across venues and experiences.
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- Providing additional reporting, logistical and administrative support to Experiences as required.
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The role is based in the Greater Brisbane area, reporting to the Melbourne-based Experiences lead.

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What You'll Bring

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- At least 2 years' experience in a similar casual staffing, events coordinating, or operations role.
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- Intermediate knowledge of at least one of Dungeons & Dragons and/or Magic: the Gathering.
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- Solid understanding of scheduling and workforce coordination.
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- Experience working across multiple sites or locations, ideally in hospitality, events, or entertainment.
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- A sound understanding of community building and management.
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- Strong organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
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- Excellent attention to detail and a commitment to maintaining quality and brand standards.
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- A proactive attitude and willingness to roll up your sleeves; no task too big or too small.
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- Comfort working in a fast-moving setting where priorities can shift quickly.
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- Ability and willingness to travel regularly to partner venues in SEQ, including evenings and weekends, to support Fortress Experiences events.
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- A valid driver's licence is highly regarded.
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- Must have ongoing and unrestricted rights to work in Australia.
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About Fortress

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Fortress is a games entertainment company with venues in Melbourne and Sydney; massive, multi-level entertainment destinations devoted to games culture, nightlife, and unforgettable experiences. Our vision is 'To be the world's #1 games culture company', and our mission focuses on 'Uplifting Spirits through Games Culture'.

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If you think you'd be perfect for this role, we'd love to hear from you!

📌 Events & Staffing Coordinator (Queensland)
🏢 Fortress
📍 Queensland