Job Description

We're looking for an enthusiastic and customer-focused IT Support Officer to join our team on a 6-month fixed-term contract. In this role, you'll provide first-line technical support to employees across our corporate offices, helping to deliver a seamless technology experience through responsive support, problem-solving, and collaboration.

This is a 6 month fixed term contract.

This is an excellent opportunity for someone early in their IT career who enjoys helping people, troubleshooting technology issues, and developing their technical skills within a agile and supportive environment.

Getting to know the role and your responsibilities

- Provide first-line IT support for hardware, software, mobile devices, and workplace technology.
- Respond to incidents and service requests through the IT ticketing system.
- Troubleshoot issues relating to Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Set up and support user accounts and access management.
- Escalate more complex technical issues to specialist support teams and monitor progress through to resolution.
- Support device lifecycle management, including onboarding, replacement, and decommissioning.

📌 IT Support Officer (Sydney)
🏢 AccorCorpo
📍 Sydney