Job Description

We're looking for a Workfront Support Analyst to become the primary point of contact for Adobe Workfront support across the business. In this role, you'll help users get the most out of the platform by providing practical support, troubleshooting issues, and ensuring requests are resolved in a timely and efficient manner. You'll manage the Workfront support queue, work closely with stakeholders across the business, and collaborate with technical teams to investigate and resolve system, process and user-related issues.

You'll develop a robust understanding of Workfront and the business processes it supports, partnering with the Workfront System Administrator to investigate issues, support system enhancements, assist with testing and communicate updates to users. The role will also focus on user enablement through training, support materials and knowledge sharing, while identifying trends and opportunities for process and system improvements. In addition, you'll provide reporting and insights on support activity, recurring issues and enhancement opportunities to help ensure the ongoing success and evolution of the platform.

📌 Workfront Support Analyst (Melbourne)
🏢 NCS Australia
📍 Melbourne