Job Description

The role

As a Broker Support Administration Officer, you will play a critical role in the success of Beyond Bank’s Third-Party Broker Channel. Working within a high-performing and fast paced workplace, you will work within the Broker Operations team and deal directly with Brokers, Business Development Managers and internal stakeholders to ensure the seamless management and progression of home loan applications.

The role combines operational excellence, stakeholder engagement and lending administration expertise to deliver outstanding broker and member experiences. You will take ownership of loan application workflows, manage enquiries and escalations, coordinate key lending activities and contribute to continuous improvement of processes that support the growth and success of the Broker Channel.

In this role, you will

- Deliver timely, professional and solution-focused support to Brokers, members and internal stakeholders
- Manage and coordinate mortgage applications throughout the lending lifecycle, ensuring efficient progression and quality outcomes




- Build trusted broker relationships through proactive communication, responsiveness and ownership of enquiries
- Support brokers with policy guidance, documentation requirements, applications updates and scenario assistance
- Coordinate and resolve enquiries, issues and escalation in a timely and professional manner
- Maintain accurate records across lending and CRM systems while ensuring compliance and data integrity
- Prioritise competing workloads to achieve agreed service levels and operational objectives
- Support broker accreditation administration and commission processing activities
- Identify and escalate and assist in resolving operational, quality and compliance risks
- Working collaboratively with internal stakeholders to deliver positive outcomes
- Contribute to continuous improvement initiatives that enhance efficiently, service delivery and broker experience
- Support knowledge sharing, capability development and positive team culture within Broker Operations

📌 Broker Support Administration Officer (Adelaide)
🏢 Beyond Bank Australia
📍 Adelaide