Senior Knowledge Manager - ITSM & Content Governance (New South Wales)

Senior Knowledge Manager - ITSM & Content Governance (New South Wales)

12 Sep
|
Datacom
|
New South Wales

12 Sep

Datacom

New South Wales

Datacom Sydney is seeking a Knowledge Manager to lead knowledge across ITSM domains, creating and maintaining manuals, guides, and tutorials to support service delivery. You will collaborate with SMEs to govern knowledge lifecycles, ensure content quality, and apply Knowledge-Centered Service principles across ServiceNow, Jira Service Management and Confluence.

Solid communication, governance and analytical skills are essential in this role, with a focus on improving self-service and knowledge

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📌 Senior Knowledge Manager - ITSM & Content Governance (New South Wales)
🏢 Datacom
📍 New South Wales

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