Being in a business support role at Australia Post means helping our people deliver for every Australian. Just like our Posties, you’re still the people behind every parcel. Whatever your team or role, you’re helping grow our people, grow our business and making a lasting impact on the Australian community. You’ll find a culture of connection in our excellent people and the flexibility to balance work with life outside of it.

About the opportunity

As the First & Last Mile Operations Manager, you'll lead the safe, efficient and reliable delivery of operations across the Perth Far North Metro area plus the Mid-West and Goldfields, driving strong outcomes across safety, service, cost, people and compliance. You'll work closely with frontline leaders, contractors, unions and key stakeholders to optimise performance, lead operational improvements and support Australia Post's Post30 strategy through data-driven decision making and innovation.

You’ll also

- Bring proven operational leadership experience within a complex, high-volume environment.
- Have strong Industrial Relations experience, including working with unions and leading change in industrialised settings.
- Demonstrate the ability to use data, reporting and operational insights to drive performance, planning and decision making.
- Bring proven experience leveraging AI tools and technologies to improve operational outcomes, drive efficiencies and support data-led decision making.
- Have experience preparing and presenting high-quality business cases, insights and performance reports to senior leaders and board-level stakeholders.

About you





You're a people-focused operational leader who thrives in fast-paced environments and enjoys leading large teams through change. You build strong relationships, communicate with influence and have a strong focus on safety, customer outcomes and continuous improvement. You're comfortable balancing people, performance and commercial priorities while creating an engaged and inclusive workplace culture.

What else is in it for you?

- Bring your whole self to work every day and be met by a welcoming bunch of people who respect and support you
- Opportunities for growth and development through formal programs or mentorship
- Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.

📌 Operations Manager WA North (Malaga)
🏢 Australia Post
📍 Malaga