WHAT AN OPPORTUNITY!
WE ARE LOOKING FOR A CUSTOMER CUDDLER / RELATIONSHIP BUILDER THAT KNOWS HOW TO NEGOTIATE.

Our client is, in our opinion, the employer of choice for experienced, high potential Retention Account Managers looking to get ahead by advancing their career, earning good money and simply working in a great environment. Led by a progressive management team, the company is results focused with a strong emphasis on people development. Promotions from within it's teams into management roles are commonplace and is preferred, reflecting the company's drive towards customer focused market domination and organic growth.

The company prides itself on its service provision, which means what you promise, gets delivered.

Is career your driver? The client is a multi national service provider with over 50,000 staff worldwide and operates in over 50 countries! Imagine the career opportunities that come up almost daily in a company that size. If you have the right aptitude and skill set, you will be developed to meet your career goals.

To prove a point, this vacancy is due to an internal promotions from the current incumbent. This also means that the existing occupant of this role will be there to assist you with a decent handover and ongoing client knowledge and support.

Is stability your key driver? They have been going for over 100 years and their growth over that period has been phenomenal! You won't find redundancies being handed out here! If you perform, your stability is guaranteed.

ARE YOU LOOKING FOR:

- Genuine Career Opportunities?





- A Decent Base Salary and the opportunity for a great career?

- KPI based performance bonuses?

- A Fully Maintained Company Vehicle?

- A role that combines troubleshooting issues, identifying gaps in client expectations and then establishing agreed expectations and communicating with customers at the front line?

- Simply a role where you get to showcase your negotiation and problem solving skills, in an organization that recognizes performers and will give you the prospect to take your career wherever you want it if you have the right aptitude?

THEN ACCEPT NO LESS!

This is your chance to jump in to a front line account management role where you are the interface between key customers and the rest of the business. This includes meeting with customers, taking responsibility for agreeing service expectations, communicating the outcomes with the office, contracts and service teams and ensure service is provided to company expectations as well as renegotiating and finding opportunities to increase service offerings to the client. Career progression, good money, a well known brand in a high exposure environment and a good working environment are just a click away.





The focus of the Junior Account Manager - Retention will be ensuring client expectations are met from a true customer service point of view. As such, candidates that have the people skills to communicate with a service team and the communication and negotiation skills to deliver expectations on service, pricing etc will be seen to have the advantage.

We are looking for people that have some customer service experience in a services industry. You may have worked in the Telco Industry in a saves team or a similar role where you have some experience negotiating and are ready to get out on the road with a company car and the perks that come with the job.

You may also come from a customer facing B2B Account Management Role with a Client Retention focus. For example, customer cuddlers such as Automotive Fleet Account Managers, Cleaning Contract Relationship Managers and other relationship maintaining roles. Perhaps you are in a Customer Service Role in a Retention Team and want to get out on the road and meet customers face to face?

To summarise, I am looking specifically for people who take personal ownership of a client and their issues and are motivated to assist that client in the effort to maintain commercial benefit to all parties. Can you be that "hero" that provides customer service excellence?

Sounds Exciting and exactly like you?

We Want to Hear From You NOW! TODAY!

For more information, give Peter a call on 1300 766 *** or direct on 0428 501 *** for a confidential discussion.

SCS Business Consultants
Adelaide Brisbane Melbourne Sydney Perth

📌 JUNIOR ACCOUNT MANAGER / RETENTION TEAM (Melbourne)
🏢 SCS Business Consultants
📍 Melbourne