At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.

Currently, we have a fantastic prospect for an enthusiastic and driven professional to join the Customer & Community Team as a Customer Engagement - Specialist.

About the role:

As the Specialist – Customer & Stakeholder, you will be responsible for engaging with customers, stakeholders and industry partners to build and maintain strategic relationships to achieve mutually beneficial outcomes and an enhanced customer experience.

You will proactively build and maintain relationships with senior leaders internally and externally and support many areas of the business to engage with key customers, including operations, planning and project delivery teams.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

- Real flexibility with options to work from home up to 2 days per week, 9-day fortnight, flexible work hours.
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave




- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

What you can expect with this role

Reporting to the Manager – Customer & Stakeholder, you will be responsible for:

- Proactively managing a portfolio of key customers and stakeholders in the Perth metropolitan area.
- Establish and maintain co-operating working relationships, at a senior level, within key customer organisations.
- Understand your customer’s operations, growth and development plans. Share this intelligence internally and identify common goals and opportunities to achieve mutually beneficial outcomes.
- Collaborate in joint planning or stakeholder meetings, coordinate communication and engagement strategies.
- Manage key customer issues or concerns, identify potential challenges and work with the business achieve a resolution.
- Help negotiate and manage agreements, service level expectations, or Memorandums of Understanding (MOU’s) as required.
- Participate in the development, implementation and ongoing review of customer-focused strategic and tactical initiatives.

Your skills and experience

- Degree level qualification in commerce, engineering, business communications or other related discipline.
- Substantial experience in complex customer/stakeholder issues management, within a large multi-disciplined organisation.
- Strong relationship management skills, including negotiation, influence and conflict resolution.




- Excellent communication (written and verbal); ability to translate technical issues into language that is easily understood.
- Experience in stakeholder/community engagement.
- Ability to think strategically and work across multiple disciplines (engineering, operations, planning, project management etc.).
- Demonstrated high level of conceptual, analytical and problem-solving skills

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close on 25 September 2026

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at ••••@watercorporation.com.au or 08 •••• •000.

To read our diversity and inclusion statement, please visit our website

📌 Customer Engagement - Specialist (Western Australia)
🏢 Water
📍 Western Australia