- Innovative Global Company

- 3-6 months temp

- South-West suburbs

We are delighted to partner with our client, a high-profile international company known for its prestigious brand of products and services. An outstanding opportunity has become available, on a temporary basis, for a highly motived and proactive individual to undertake the temporary role of Customer Service Advisor for. It is essential that this position provides outstanding customer service and demonstrates a positive “can-do” attitude at all times, going beyond a basic level of service!

Reporting to the Branch Manager your duties will include but not limited to:

- Act as a conduit between the Customer and the Workshop Controller to ensure a single point of contact for Customer work

- Ensure systems and procedures for all facets of your role are maintained

- Deliver exceptional customer communication – external and internal, keeping the customer up-to-date with the job progress, handling of cash sales transactions and conducting vehicle handover on completion of the work;

- Follow and adhere to the Company’s Dedicated Customer Service standards to ensure the customers’ requirements and expectations are met and all relevant documentation is completed and compiled accurately;

- Manage the quotation process,



including checking customer credit limits and guarantees of payment; and identify applicable payer i.e. Warranty, Contracts, Cash Sale etc.

- Create and invoice work orders, add job lines and allocate work to the workshop with regard given to workshop booking capacity and planning of work load.

Key Competencies/Qualifications:

- Excellent communication skills and interpersonal skills

- Awareness and understanding of health, safety, and environment requirements;

- Effective time management skills and ability to meet strict deadlines;

- Proven organisation and administrative skills;

- Effective problem solving, negotiation and influencing skills

- Able to work on own initiative, within specific timeframes, in a high pressure setting;

- Able to drive positive business outcomes through relationship management initiatives.

- An understanding and experience in the Automotive after sales/market industry (preferred)

- Trade Qualified or relevant Commercial Vehicle or related industry experience (preferred)

- Experience with Commercial Vehicle Parts Systems (preferred)

- Demonstrated inventory management experience (preferred)

- Sound knowledge of MS Office Suite

For further details please contact Rosa on 03 •••• •780 or email your resume to ••••@micalerecruitment.com

📌 Customer Service Advisor (Sydney)
🏢 Micale Recruitment
📍 Sydney