Duxchess Dermatology is a busy dermatology practice looking for a highly reliable and compassionate Customer Service Specialist to join our head office in the Brisbane CBD/Spring Hill.

This role requires native-level English proficiency.

This is a casual role covering vacation leave approximately for 6 months, with view to become a permanent part-time role of minimum of 34 hours a week for the suitable candidate. The position required Mondays to Wednesday 7:30am to 5pm, Fridays 8:30am to 4 pm (we are closed on Thursdays) which can be flexible, arranging around each team member. You will be the junior receptionist.

A key component of this role is providing exceptional customer service while managing high volumes of phone calls and complex enquiries. We are looking for someone who has had experience in a busy call centre or as a healthcare receptionist.

Preference will be given to candidates with call centre experience in medical settings.

The ideal candidate will have an interest in dermatology or healthcare, motivation to develop an understanding of our dermatologist and surgeon's skill sets, and a desire to support our clients get the most out of their time with us. You are seeking stable employment, with opportunities for growth in the long-term. We will provide significant training and guidance for this role. If you're willing to learn, we'll help you thrive in this role and your career!

We are a growing practice specialising in dermatology services (medical, surgical, cosmetics),



with an open and friendly team of staff who enjoys and strive to deliver the best quality medical services with compassion and consideration for our patients' needs. We are looking for a receptionist who will share our visions and project these values, and who has an interest in growth/expansion of the role over time as our business grows. Preferable, for you to have some experience with dermatology services or specialists services reception work.

IF you do have enrolled nursing experience, this will be viewed favourably, as there is an opportunity to up skill in clinical dermatology (medical, surgical and aesthetics).

Please only apply if you are ready to work immediately (ASAP).

This is a dynamic and varied role and will include:

- Managing multiple Doctors' Calendars, including updating of regular and new lists, annual leave and conference coverage and other appointments as necessary

- Obtain surgical lists and input into software accordingly

- Preparation of Informed Financial Consent (IFC) / Quotes to all patients

- Provide verbal Quotes to both patients and/or Surgeons' rooms as requested

- Constant liaising with both Anaesthetists and Surgeons' rooms

The office uses Xestro which is a specific medical software package.



It greatly streamlines the above tasks and any prior experience with this software will be viewed favourably.

You would ideally have a sound knowledge of health funds and Medicare and their respective processes.

Minimum 1 years' experience in medical reception or specialist practice administration is required.

Added to this, the following attributes:

- A willingness to learn and follow instruction

- A respectful and positive attitude

- Be a team player in a busy office environment, with like-minded professionals

- Possess initiative and good organisational skills

- Have a high attention to detail as accuracy is essential in this position.

- Proficiency in Microsoft Office suite (particularly Outlook, Word, and Excel)

- Strong understanding of medical terminology would be preferred

What we offer:

- Learn about dermatology and make an impact in people's lives

- Join a friendly team of dedicated and collaborative professionals

- Receive extensive training and ongoing guidance from industry experts

- Supportive, easy-going and autonomous work workplace

- Dynamic and interesting role – you'll never get bored!

- Develop your communication and problems solving skills

- Full-time support for any difficult matters or complex issues

- Career stability – stay with us for the long-term

- Convenient next to CBD in Spring Hill, Brisbane.

- Warm and down-to-earth workplace

Address:

Suite 301, Level 3, 149 Wickham Terrace, Spring Hill, 4000, Brisbane

Given the overwhelming number of applicants, only candidates who are eligible will be contacted.

📌 Specialist Practice Receptionist - Duxchess Dermatology (Spring Hill)
🏢 Duxchess Dermatology
📍 Spring Hill