About the Role

Pure Water Filtration is a growing Australian water filtration company providing whole-house water filtration and water treatment solutions to households across Australia.

We are seeking an experienced and highly organised Recruitment & Customer Service Coordinator to join our team.

This is a varied role combining customer service, sales support, recruitment, contractor coordination and administration. You will be responsible for managing customer enquiries, assisting with quotations and pricing, coordinating customer requests, and helping build and maintain our network of qualified installers and contractors across Australia.

The successful candidate will be confident dealing with customers and tradespeople, have excellent communication and organisational skills, and be able to manage multiple tasks while maintaining a high standard of service.

Key Responsibilities

Customer Service & Sales Support

- Provide professional, responsive and knowledgeable customer service to existing and prospective customers

- Answer customer enquiries relating to quotations, pricing, products, installations and general customer requests

- Prepare and provide accurate quotations and pricing information in accordance with approved company pricing and procedures

- Respond to customer enquiries via phone, email and other communication channels

- Understand customer requirements and provide accurate information and appropriate solutions

- Follow up quotations, enquiries, customer requests and outstanding matters

- Assist customers with installation scheduling, appointments and general installation enquiries

- Coordinate customer requests between customers, sales staff and installers

- Resolve customer concerns professionally and work towards practical solutions

- Maintain accurate and detailed customer notes, records and communication history in the CRM

Recruitment & Contractor Coordination

- Source and identify qualified plumbers, installers and contractors across Australia





- Advertise installer and contractor opportunities through SEEK and other recruitment channels

- Review applications and conduct initial candidate screening

- Coordinate interviews, onboarding and required documentation

- Communicate with prospective installers throughout the recruitment and onboarding process

- Maintain accurate contractor records, contact details and service areas

- Coordinate installer availability and installation capacity

- Assist with matching installers to appropriate service areas and installation requirements

- Build and maintain strong, professional relationships with the installer network

- Follow up installers and contractors to ensure required information, documentation and tasks are completed

Administration & Operations

- Maintain accurate customer and contractor information

- Ensure all customer interactions, requests, follow-ups and outcomes are properly recorded

- Manage and follow up outstanding tasks to ensure nothing falls through the cracks

- Assist with day-to-day operational and administrative requirements

- Work closely with sales and installation teams to ensure a smooth customer journey from enquiry through to installation

- Follow company procedures, systems and processes

- Maintain confidentiality and handle customer and contractor information professionally

About You

The ideal candidate will have previous experience in customer service, sales support, recruitment, administration, coordination or a similar role.

You will be someone who takes ownership, communicates confidently and enjoys dealing with people.

You will have:





- Previous qualified experience in customer service, administration, sales support, recruitment or coordination

- Excellent verbal and written communication skills

- Confidence speaking with customers, tradespeople and job applicants

- A professional, friendly and solutions-focused approach

- Strong attention to detail and excellent organisational skills

- Excellent follow-up skills and the ability to manage multiple priorities

- The ability to work independently and take ownership of tasks

- Confidence using CRM systems, spreadsheets and online platforms

- Strong computer skills and the ability to learn new systems quickly

- The ability to remain organised and professional in a fast-paced environment

- A strong customer-first mindset

- Previous experience recruiting or coordinating tradespeople is highly regarded

About Us

Pure Water Filtration is an Australian water filtration company focused on providing reliable, high-quality water filtration solutions and exceptional customer service to households across Australia.

As we continue to grow, we are building a strong national network of customers, sales professionals and qualified installation contractors.

This is an excellent opportunity for an experienced customer service or administration professional who wants to take on a varied role with genuine responsibility and become an important part of a growing business.

What We Offer

- Full-time position

- $65,000 – $70,000 + superannuation

- Opportunity to join a growing Australian business

- Varied role with genuine responsibility

- Opportunity to develop experience across customer service, recruitment and operations

- Supportive and professional working environment

- Long-term career opportunity for the right person

Apply Now

If you are an experienced customer service or administration professional who is organised, proactive and confident dealing with both customers and contractors, we would love to hear from you.

📌 Recruitment & Customer Service Coordinator (Perth)
🏢 Pure Water Filtration
📍 Perth