POSITION ACCOUNTABILITIES
Maximise recovery outcomes by proactively managing an allocated caseload of recovery claims.
Initiate proactive outbound calls/contact to customers and third parties to investigate and progress recovery claims including negotiating favourable settlements.
Identify and assess first-line risks, including vulnerabilities and potential financial hardship, within recovery claims.
Provide exceptional service to customers and third parties, effectively managing inbound queries related to recovery claims.
Accurately identify and determine the most appropriate resolution path for each recovery claim.

EXPERIENCE

Secondary Hiring Leader - - Jamie Troy Derooy
Customer service experience
Debt recovery experience
Well grounded negotiation skills
Strong understanding of liability and Australian road rules.
Motor claims insurance experience




Good understanding of the legislative, regulatory and compliance obligations.
Positive understanding of the litigation process including quantum and state requirements.

SKILLS
Excellent verbal and written communication skills
Persistence and resilience in challenging conversations
Share a passion for achieving results in a Rapid paced target driven environment
Willingness to learn and take feedback for continuous growth
Thrives in a collaborative team setting
Strong attention to detail
Adaptable to changes in processes and environment
Ability to prioritise tasks effectively and manage multiple responsibilities concurrently

📌 Senior Claims Consultant North Lakes
🏢 Auto & General
📍 North Lakes