Head of Broking Operations & Experience Senior Leadership Chance | Melbourne

An exciting prospect for an experienced insurance broking leader to join a large national insurance broking network in a highly influential senior leadership role.

Reporting to the Executive General Manager – Broking and acting as their 2IC, you’ll shape how the business supports its national broker network, with a focus on improving broker experience, operations, technology, systems and service delivery.

The Role

Lead and improve the operational experience across the broker network

Drive operational strategy, efficiency and continuous improvement

Improve technology, broking applications, systems and automation

Develop solutions across distribution, trust accounting and broker support

Monitor service delivery and operational performance

Support broker onboarding and transitions

Partner with senior stakeholders to solve complex operational challenges





Develop team capability through coaching and strong people leadership

About You We’re looking for a senior broking or broking operations leader with a strong understanding of how insurance brokerages operate.

Ideally bring 10+ years’ insurance/broking experience, strong commercial acumen and enough technical broking knowledge to build credibility with experienced brokers.

You’ll be strategic, solutions-focused and commercially minded, with solid people leadership skills and experience improving technology, systems, processes or operational performance.

The Prospect This is broader than a traditional Head of Operations role. You’ll have the opportunity to influence how a significant national broker network operates and supports its brokers.
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📌 Head Of Broking Operations & Experience Port Phillip City (Australia)
🏢 Fuse Recruitment
📍 Australia