Job Description

Set in the heart of the Hunter Valley, Elysia Wellness Retreat offers guests a unique chance to unwind, reconnect, and experience true rejuvenation. As part of our commitment to exceptional service and a deeply nurturing guest journey, we’re seeking a passionate and guest-focused Front Office Supervisor to join our team on a full time basis.

Step into a key leadership role at Elysia Wellness Retreat, where you’ll support the Front Office Manager in overseeing daily operations, guiding a high-performing team, and shaping a guest journey defined by care, calm, and professionalism. This is your opportunity to lead with purpose, inspire meaningful service, and play a key part in delivering the warm, wellness-focused experience that sets Elysia apart.

Key Responsibilities Include:




Assisting in the daily leadership of the Front Office team to deliver warm, seamless guest service from arrival to departure.
Creating a welcoming setting that aligns with the retreat’s values of wellbeing and genuine care.
Coaching and mentoring team members to grow their skills, confidence, and service delivery.
Handling guest feedback with empathy and professionalism, ensuring quick and thoughtful resolutions.
Overseeing front office operations including bookings, reporting, and daily procedures.

Shift Details (subject to change):
Rotating roster across Monday to Sunday
Shift times scheduled within 7:00am to 11:00pm
Immediate start available

📌 Front Office Supervsior Pokolbin
🏢 Elysia Wellness Retreat
📍 Pokolbin