About the role

Based in West End, this is a full-time role working closely with our National Service team to help coordinate technicians, customers and the day-to-day administration of a busy national service operation. This is a varied and quick-moving role where communication, organisation and teamwork are just as important as previous service industry experience.

Key responsibilities
Managing and prioritising incoming service requests from clients
Coordinating technicians, jobs and workflow across the national service team
Supporting the National Operations Manager and wider service team with day-to-day scheduling and administration
Providing timely updates and progress reports to clients
Maintaining and capturing documentation of all service activities
Collaborating with other departments to ensure seamless customer service

About you
Excellent communication and interpersonal skills, with the confidence to deal with customers, technicians and colleagues at all levels
A genuine team-oriented approach and the ability to build positive working relationships




Strong organisational and time management abilities
The ability to manage competing priorities in a busy and changing workplace
Highly proficient in Microsoft Office and comfortable learning and using business systems
A keen eye for detail and a problem-solving mindset
Previous experience in service coordination, administration, scheduling, customer service or account management would be highly regarded
Experience with Simpro or within the trade services, HVAC or construction industries would be an advantage, but is not essential

About us Fusion Modulair is an innovating HVAC contractor, installing & servicing our unique patented air conditioning systems for some of Australia and the world's largest and most respected brands. We are a growing business with a solid focus on delivering exceptional customer service, quality, safety, and innovation.

Benefits

Competitive remuneration, opportunities for career development, and a range of employee advantages.

📌 Service Co Ordinator West End
🏢 Fusion Modulair
📍 West End