About Us
Location Melbourne or Brisbane Level - Senior Manager Department - Revenue Working Pattern - Hybrid Benefits - Benefits at Ideagen We are seeking a Senior Account Director to manage and develop relationships with two strategic customers.
This is a senior individual contributor role focused on customer engagement, account growth, and long-term relationship management.
As Senior Account Director, you will be responsible for developing trusted relationships across both organisations, understanding their business priorities, and ensuring they realise value from Ideagen's solutions.
You will identify opportunities to expand the use of our aviation portfolio, supporting both customer success and revenue growth.
Responsibilities
Develop and maintain senior stakeholder relationshipsCreate and execute strategic account plans that support customer objectives and business growthIdentify opportunities for account expansion, including additional products, services, and solution adoptionManage the customer lifecycle from planning and engagement through to implementation, adoption, renewal, and ongoing successAct as the primary point of contact for strategic account activity and customer engagementDeliver accurate forecasting, account reporting, and pipeline managementMaintain account information and activity within SalesforceCollaborate with internal teams to resolve customer challenges and maximise value deliveredShare customer feedback and market insights to support product and go-to-market strategy.
Skills and Experience
Experience in account management, customer management, or related commercial rolesExperience managing large,



strategic accounts and driving revenue growthKnowledge of the Australian aviation sector and its stakeholder environmentExperience working with software, technology, or SaaS-based solutionsStrong commercial, planning, and forecasting skillsExperience using Salesforce or a similar CRM platformExcellent communication, presentation, and relationship-building abilitiesA collaborative approach and ability to work effectively across multiple teams About Ideagen Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.
So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday, millions of people are kept safe using Ideagen software.
We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
We're building a future-ready team, and AI is part of how we work smarter.
If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen!
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a versatile and inclusive process, please let us know if you require any reasonable adjustments by contacting us at ******.
All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements.
If this is something you are interested in, please let us know during the application process.
Enhance your career and make the world a safer place!
#LI-MELBOURNE#LI-BRISBANE

📌 Account Director (Melbourne)
🏢 Ideagen
📍 Melbourne