Our client is currently seeking a highly organized and service-oriented professional for one of our clients in the IT services sector.
The ideal candidate remains calm under pressure, keeps a clear overview even when plans change unexpectedly, and serves as the essential link between customers and technicians.
This position plays a direct role in ensuring smooth daily operations and maintaining high customer satisfaction.Please note: Professional German proficiency (minimum B1 CEFR) is required, as the role involves daily communication with German-speaking customers and colleagues.Position OverviewOur client is looking for an individual who will act as the operational control center of their IT service department.Key Responsibilities:Request Handling & Prioritization: Managing incoming customer requests via phone, email, or ticket system and evaluating their urgency.Technician Scheduling: Coordinating technician appointments, planning assignments, and proactively monitoring progress.Sales Support: Organizing and scheduling meetings with potential new clients for the sales team.Operational Coordination: Ensuring smooth daily operations by overseeing open tickets and following up where needed.Customer Communication: Serving as the main interface between customers and internal teams, providing updates and setting clear expectations.Problem Solving: Responding quickly to emergencies, unexpected changes,



and scheduling challenges with practical solutions.Candidate ProfileOur client does not require prior IT experience for this position.
Instead, they value strong organizational skills and a customer-focused mindset.Requirements: Passion for organization – planning, coordinating, and multitasking come naturally.Structured and reliable working style with a strong sense of ownership.Solution-oriented approach to challenges.Strong service awareness and dedication to customer satisfaction.Excellent communication skills with both customers and technical staff.Collaborative team spirit.German language skills at B1 level or higher.Preferred Qualifications:Experience in dispatching, coordination, or customer serviceFamiliarity with ticketing or dispatch softwareWhat Our Client Offers100% Work from home: The role can be performed from any European location (e.g., Georgia, Poland, Romania, or elsewhere in Europe).
Full-Time Employment: A secure, permanent position with regular working hours.Flexible Schedule: Typical working hours fall between 8:00 AM and 6:00 PM CET, with flexibility to adjust.Professional Training: Comprehensive onboarding to ensure full familiarity with internal systems and workflows.Long-Term Stability: The client is seeking a committed, long-term addition to their team rather than a short-term contractor.

📌 It Service Dispatcher / Coordinator (Western Australia)
🏢 EER Poland
📍 Western Australia