DescriptionThinking about a new career path?
Come join Suncorp in Brisbane!
Full-Time – Customer Service Specialist (AAMI Specialists)Start Date: Wednesday 7th OctoberInduction training Period:Wednesday 7th October **** – Friday 20th November ****Are you looking for a secure and rewarding role where your people skills truly matter?
We're currently recruiting full-time Customer Service Specialists to join our AAMI team in Brisbane, helping customers right across Australia.Experience in hospitality, retail, childcare, or contact centres can set you up for success in this fast-paced role.
If you enjoy helping people, solving problems, and making a positive difference in someone's day, we'd love to hear from you.
At Suncorp, you'll be supported with comprehensive training, ongoing guidance, and a team that's committed to helping you succeed.Shift PatternThis is a full-time role offering:37.5 hours per week – Monday to FridayStart window: 9:00am – 11:00am (During daylight saving: 8:00am – 10:00am)Please note: 'Start window' means you may be rostered to start at any time between the hours shown.
You must be available to work within this window.Why You'll Love Working at Suncorp: Joining Suncorp means more than just a job, it's an prospect to build a rewarding career with a company that genuinely invests in your success.Here's what we offer:Competitive salary: $62,000 + 12% super + penalty rates on eligible shifts + performance-based incentivesAnnual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)Hybrid working with a blend of office and home-based workA strong focus on work-life balanceStaff discounts with more than 400 leading Australian retailersUp to 25% discounts across Suncorp brands including AAMI, Shannons,



Apia and moreReward and recognition programsOngoing learning, career development and internal progression opportunitiesJoin one of Australia's most trusted and inclusive employersOpportunities to get involved in community initiatives and volunteering programsPlease note: Benefits may vary depending on role, level and location.What You'll Be DoingAs an AAMI Specialist, you'll:Support customers with their insurance enquiries over the phoneProvide personalised solutions that meet customers' needsBuild strong customer relationships through exceptional serviceAchieve service and sales targets while putting the customer firstResolve enquiries confidently and efficientlyWhat You'll BringWe're looking for people who have:A genuine passion for helping customersStrong communication and problem-solving skillsThe ability to explain information clearly and simplyMotivation to achieve individual and team goalsA collaborative approach to working both in the office and remotelyResilience, adaptability and a willingness to learnTrainingYour success starts with investing in your development.You'll complete a 7-week, full-time paid training program based in our Brisbane office, giving you all the knowledge and support you need to succeed.Please note you'll be required to work full-time from the Brisbane office during training.
Once training is complete, you'll transition to your roster and our flexible hybrid working model.Home Office RequirementsAs this is a hybrid role, Suncorp will provide your laptop.
You'll need:A reliable internet connectionAn ergonomic home office setup (keyboard, mouse, dual monitors, desk and chair)A private, quiet workspace suitable for taking customer calls If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ****** for a confidential conversation.

📌 Customer Service Specialist (Brisbane)
🏢 Suncorp
📍 Brisbane