Role: Inside Sales Manager covering Pacific Region (Australia/Recent Zealand/Pacific Islands)Inside Sales Global Account Manager (competitive compensation to market) Renewals (Customer Success)Pursuit of renewal contracts from M-90 (90 days prior to expiration) with objective to maximise OTR (on time renewals) to 100 Business DevelopmentTargeting all AU/NZ legacy Symphony & Aldata, JDA, Neilsen customers to migrate to i2e/GoldTargeting Chinese Retailers and Supply Chain operating in Australia/New ZealandTele-Nurturing of nominated/selective English Retailers, identified by Marketing CampaignsBDM from target file of prospects and potential customers:Prospecting via Telephone and Web-MeetingsQualify the needs,



expectations and profiles of prospects and customersPresent the solutions included in the GOLD portfolioSend prospects and customers required business documentationSupport the implementation and follow-up of marketing operationsPrepare contractual documents and provide follow-up until registration by the Legal departmentCarry out customer follow-up to ensure high quality serviceProvide customers with information and adviceDevelop customer loyalty and build a relationship of trust with customersDefine an action plan on their territory / appointed accounts, together with the Sales and Solutions Consulting teamsExecute and following-up this plan while respecting the company's sales strategyQualify and keep the CRM up to dateFurther develop their knowledge of Symphony EYC solutions, industry needs and customer environments Hybrid Office Manager (transitional from 30% down to 0%)Transitional element of the role.
Reduce % time over a 6month period towards semi-automation via new business processesTeam with AR.STC for Accounts Receivable Management for Customer Success/Maintenance renewalsTeam with AP.STC for Accounts Payable for non-recurrent paymentsExpense Consolidation/Follow-up for Pacific Region business

📌 Inside Sales Account Manager (Sydney)
🏢 Symphony GOLD
📍 Sydney