As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.What You'll DoYou will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system.Specifically, you will:Answer incoming calls and respond to emails from our service line and create subsequent job requests efficientlyCreate and allocate all service jobs through Salesforce to the relevant field technicianClose off all tasks and finished jobs on a daily basis and ensure any relevant information is capturedReporting and monitoring of service calls, open call reports, and contract reportsUpdate customer database to maintain accurate informationFollow up and report job status to the customer as requiredWe work flexibly here at Aristocrat,



this role will give you the ability to work 3 days in our Greystanes office and 2 days from home.What We're Looking ForExperience in a customer service roleCall centre experience will be highly regardedAn ability to build strong relationships with stakeholdersA good understanding of Microsoft Office suiteExperience using Salesforce would be highly regarded but not a mustThe ability to think on your feet and learn quicklyYou are a team player and love to work in a collaborative fast-paced environmentCompensation PhilosophyWe offer a comprehensive pay and advantages package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success.
Our approach is underpinned by a pay-for-performance belief in rewarding individual impact.
Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.

📌 Customer Service Representative (Sydney)
🏢 Aristocrat Technologies
📍 Sydney