Technical • Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services(IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.
• Contribute to the Digital culture of delivering a quality customer service experience• Support other streams within the Digital Service Desk where required, to ensure call response SLAs• Support team colleagues with training and knowledge sharing, nurturing a collaborative setting• Collate and deliver information to monitor and maintain Digital reports and processes.
• Ensure adherence to Sydney Water IT policy, process, and frameworks.
• Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuringcustomer focused delivery.
• Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customerservice requirements• Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and serviceits customers.
• Identify and implement ways to improve efficiency of Digital support processes and procedures.

📌 Digital Services Analyst (Sydney)
🏢 XPT Software Australia Pty
📍 Sydney