Lead a team of bankers across Cashflow Solutions, Lending Solutions, Customer Engagement, and Remote Optimisation & DeliveryDeliver sales and revenue outcomes measured by Business Lending FUM drawn and cross-sell opportunitiesReduce customer and product attrition across Business Lending, Home Lending, Business Accounts, and Working CapitalDrive customer experience and improve Net Promoter ScoreEnsure team productivity through effective sales operating rhythms, response times, and prospect conversionMaintain accountability for operational risk and credit riskEstablish a coaching culture that develops credit expertise and supports employee potentialBuild stakeholder relationships, influence outcomes, and collaborate to solve complex problemsCreate a customer-focused culture through needs-based conversations, customer feedback, and complaint resolutionManage resources, rostering, and operational efficiencies to deliver customer responsivenessRequirementsStrong Commercial Credit Assessment expertiseIn-depth knowledge of SBB lending processes, credit policies, risk evaluation,



and credit structuringProven stakeholder and relationship management abilityExcellent coaching and mentoring capabilitiesStrong problem-solving and analytical skillsDemonstrated customer solutioning capabilityStrong commercial acumen and strategic thinkingEffective influencing and negotiation skillsPassion for helping business owners through financial guidance and lending expertiseCore CompetenciesDemonstrates strong expertise in Commercial Credit Assessment and SBB Lending Processes, with a focus on stakeholder relationship management and customer solutioning.
Proven ability to lead teams, drive sales outcomes, and foster a coaching culture that enhances credit expertise and operational efficiency.Highest-signal resume keywordsCommercial Credit Assessment ExpertiseSBB Lending Processes KnowledgeStakeholder Relationship ManagementCoaching and Mentoring CapabilitiesProblem-Solving and Analytical SkillsHard SkillsCredit PoliciesRisk EvaluationCredit StructuringSales Operating RhythmsOpportunity ConversionCustomer Experience ImprovementNet Promoter Score ManagementOperational Risk ManagementCredit Risk ManagementCustomer SolutioningSoft SkillsInfluencing SkillsNegotiation SkillsStrategic ThinkingCommercial AcumenCoaching Culture DevelopmentIndustry KeywordsBusiness LendingHome LendingBusiness AccountsWorking CapitalCustomer EngagementRemote OptimisationSales and Revenue OutcomesCustomer FeedbackComplaint ResolutionOperational Efficiencies
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📌 Team Lead – Customer Engagement (Tasmania)
🏢 Jobtailor
📍 Tasmania