Client Success Manager | High-end E-commerce Digital AgencySydney (Redfern) | HybridA fast-growing Shopify Plus specialist agency working with some of Australia's most well-respected brands is looking for a Client Success Manager to own delivery across multiple client projects and retainers, ensuring they land on time, on budget, and to a high standard.You'll be the primary point of contact for clients, guiding e-commerce growth strategy alongside project delivery, and working closely with internal design and engineering teams.What you'll do:Own multiple concurrent client projects/retainers end to endAct as primary client contact, gathering requirements and setting expectationsIdentify and guide e-commerce growth levers: CRO, AOV, retention, revenueEstablish and monitor timelines,



milestones, and deadlinesCollaborate with leadership on project budgets and financial trackingWhat they're looking for:3+ years in an agency setting, strong project delivery track recordExperience with Shopify or e-commerce platformsStrong negotiation, influencing, and stakeholder management skillsA background or strong interest in design/UX principlesExcellent written and verbal communication, high attention to detailHybrid working, genuine ownership of client relationships, and exposure to some of Australia's best DTC brands.

📌 Client Success Manager (Sydney)
🏢 Hustle
📍 Sydney