Job Description:Supporting clients with I.T issues in a timely and professional manner.
Ensuring SLAs and customer service standard are metManaging IOS and Android devices like mobile phones and IPADS through Microsoft IntunePerforming monthly Windows machine patching and application deployments using SCCM ****Microsoft server **** and **** administration.
Active Directory skills and experiencePerforming Server health checks and group policy administrationProvide support for MS Exchange Server ****Azure Active directory administrationManagement of Konica Minolta printers via YSOFT and troubleshooting printer issuesIncidents, service requests and change management using BMC Remedy force toolKnowledge on Service Now ITSM PlatformTimely and qualified follow up on all calls, Quick identification, and control of high priority issuesTroubleshooting MS Office **** and Office 365 issuesO365 Mailbox, distribution list and shared mailbox creationsTroubleshooting outlook issueInstalling software's and troubleshooting application related issuesManaging hardware and software CMDBCoordinating with vendors to troubleshoot issues Providing on call and on-site supportTroubleshooting Network,



VPN and Switches related issuesPerforming Data Center tasksMonitoring SCOM and Nagios alerts and resolving the issuesManage user accounts, assembling desks for new users and depart users.
Performing desk moves as per requirementPromptly responding to user issues via email, phone and in personProviding support to VIP usersExperience in diagnosing and supporting AV systems like PolycomExcellent troubleshooting, multitasking, problem solving and time management skillsExperience on Toshiba, Dell, Microsoft Surface, Lenovo, HP and MAC laptopsRe-imaging the laptopsWorking on Windows 10, 8 and 7 machines and troubleshooting the issuesMicrosoft System Center **** Virtual Machine Manager support and administrationProviding support for OneDrive, SharePoint, Microsoft TeamsProvide Tier 1 and Tier 2 support to customers.
Develop, maintain, and manage relationships with customersStrong Windows Server / Active Directory skills and experience (Win **** GPO, DNS, DHCP)Providing remote support through Phone and other tools like (RDP, Team Viewer and Skype for Business)Troubleshooting Network issues (LAN, Wi-Fi issues)Monitoring security patch updatesGood Hands on knowledge on Compliance and security pertaining to patching windows.

📌 Euc Specialist (New South Wales)
🏢 Pyramid Global Technologies
📍 New South Wales