Serco is a place where you can grow
Your work can make a meaningful difference to people navigating significant life circumstances.
We're committed to supporting your professional and personal goals while giving you the opportunity to build your career in a purpose-led environment.
You'll also have access to flexible benefits designed to support your wellbeing and growth, including:
A supportive and inclusive workplace where everyone matters
Opportunities for professional development and ongoing learning
Flexible approaches to help you manage work and life
The opportunity to make a positive difference to clients and communities
A collaborative team setting with trusted leaders
The chance to work on an important Government program with meaningful outcomes
Make an impact at Serco
As a Caseworker with our Return and Reintegration Assistance Program (RRAP), you'll provide person-centred case management and support to eligible non-citizens who need assistance to voluntarily leave Australia or a Regional Processing Country.
You'll work closely with clients, colleagues, government agencies, service providers and community organisations to help people navigate the return process with dignity.
You'll support clients with diverse and sometimes complex needs while helping deliver safe, high-quality and timely outcomes.
This is a hugely impactful role, and an opportunity to truly help out people in need.
As a Caseworker in the RRAP team, you'll make a positive impact by:
Managing a caseload and providing tailored, trauma-informed support
Supporting vulnerable clients through risk assessment,



case planning and interventions
Providing accurate, impartial and culturally appropriate information about RRAP and voluntary return
Coordinating client activities, approved travel arrangements and departure support
Maintaining accurate case records, reports and performance information
Building strong relationships with government, community and service provider stakeholders
Serco is a place for you
You could be a great fit if you have:
Experience in case management, particularly with vulnerable clients or people with complex needs
Strong empathy, cultural competence and emotional intelligence
The ability to manage sensitive matters, recognise risks and exercise sound judgement
Strong organisation, prioritisation and communication skills
Experience working collaboratively in complex, regulated or sensitive environments
A relevant Diploma or Bachelor qualification, such as Social Work, Psychology, Counselling, Behavioural Science, Social Science or Community Services
You'll also need a current unrestricted driver's licence, First Aid and CPR certification, and Mental Health First Aid certification or the ability to obtain it.




You'll be required to obtain a Working with Children Check, and be willing to travel locally, regionally, domestically and occasionally internationally as required.
Must be an Australian citizen
In joining us, you'll be part of a highly supportive culture with trusted leaders who'll help you achieve your goals.
Here, you'll appreciate a flexible approach to work-life that comes with working at a company with long-term Government-backed contracts.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We focus on serving governments all over the globe.
The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
How to Apply
Click Apply to submit your application today.
Please upload your CV as a single document.
If you wish to include a cover letter, merge it with your CV before uploading.
Impact a better future at Serco.

📌 Case Worker (New South Wales)
🏢 Serco
📍 New South Wales