DescriptionAt InvoCare, we're committed to delivering meaningful experiences for families while building a high-performing, values-led culture.
We are now seeking an exceptional leader to join our Executive Leadership Team as Executive General Manager, Funerals.This is a pivotal role responsible for leading our national funerals business—driving performance, shaping culture, and delivering against our growth strategy.About the RoleAs Executive General Manager, you will lead a large, multi-site and multi-brand operation across Australia.
You will be accountable for delivering commercial outcomes while ensuring every service is centred on care, compassion, and excellence for the families we serve.This role balances strategic leadership with operational execution, with a strong focus on building a high-performance culture with heart.Key AccountabilitiesLead a High-Performance CultureInspire and lead teams to deliver exceptional service and business resultsEmbed InvoCare values and foster an environment of accountability, collaboration and continuous improvementDevelop leadership capability and strengthen succession pipelines Deliver Customer ExcellenceChampion outstanding service experiences that build trust and loyaltyDrive improvements in customer satisfaction, NPS and brand advocacy Drive Growth and Commercial OutcomesDeliver market share growth,



sales and EBITDA performanceLead local area strategies and brand alignment across regionsIdentify and execute opportunities to enhance revenue and operational performance Operational Leadership & TransformationOversee a complex, multi-location operation to ensure consistency and qualityLead change initiatives that deliver sustainable improvementsDrive efficiency, productivity and continuous improvement Safety, Risk & GovernanceEnsure robust compliance with safety, quality and regulatory requirementsPromote a proactive safety culture and effective risk management About YouYou are a senior, commercially astute leader who combines strong business acumen with genuine care for people.You will bring:Proven experience leading large, complex, multi-site operationsA track record of delivering growth, improving performance, and embedding changeStrong financial and commercial capabilityExceptional stakeholder engagement and influencing skillsA customer-first mindset with a passion for service excellenceThe ability to lead through complexity with resilience and clarity How to ApplyInternal applicants are encouraged to discuss their interest with their leader prior to applying.
Please contact Sandra Cittadini, Head of Talent and Performance if you have any questions.

📌 Executive General Manager, Funerals (New South Wales)
🏢 InvoCare
📍 New South Wales