Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table.
There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionPurposeAs a Front Office All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out.
Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers.
You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional hospitality and ensuring our guests have a memorable stay.Primary ResponsibilitiesManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offersBe the first point of contact for our guests, addressing inquiries, answering questions,



and assisting with reservation modifications and cancellationsAllocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable staySafely and securely handle payment transactions, verifying billing details for accuracySuggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stayMaintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outsFacilitate the resolution of guest complaints, transforming challenges into opportunitiesQualificationsCustomer service-oriented with exceptional communication skillsPrevious experience in a similar role in the hospitality industry is preferredProficiency in using reservation and property management systems is a plus, including Opera CloudProblem-solving skills and the ability to remain calm under pressureTeam player with a positive attitude and willingness to go the extra mileCapable of embracing a adaptable rotating schedule that will include mornings, evenings, overnights, weekends, and public holidaysAdditional InformationOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

📌 Front Office All Rounder (Sydney)
🏢 AccorHotel
📍 Sydney