DescriptionAbout EFAt EF, we believe travel changes people.
For over 55 years, we've been designing educational tours that help people see the world, understand it, and find their place in it.
Our Sydney team sits at the heart of our South Pacific operations, managing complex, high-quality tours across Australia, New Zealand, and the wider Pacific.The Role We're looking for a Tour Production Specialist for the South Pacific region across both of our tour products.
You'll support production across two distinct areas of EF's travel business: EF World Journeys, focused on immersive travel experiences for adults, and EF Educational Tours, which delivers guided educational tours for students and educators.In this role, you'll be responsible for the operational accuracy, supplier management, and ongoing maintenance of all land tour components.
You'll oversee key tour line items in our operational systems from creation through completion, helping ensure our tours are accurate, seamless, and ready for delivery.
You'll work closely with Operations teams on tour details, make relevant system updates, and contribute to company goals and KPIs through high-quality execution and continuous tour maintenance.You'll be the go-to person for all things production in the South Pacific.
If you thrive in a complex, rapid-moving environment and take pride in delivering seamless travel experiences, this role is for you.What You'll Be DoingSource, onboard, and build lasting relationships with suppliers across the regionCollaborate with the wider team on tour routing and logisticsManage vendor communication and track booking and service statusManage the shared product inbox for confirmations, questions, issues, invoices,



and complaintsConfirm tour components with vendors and record confirmations in operations systemsReconfirm reservations with suppliers and ensure all services are in place ahead of departureManage budgets across both products, monitoring spend and keeping cost variances in checkLead pre-tour calls across all tours and productsLead responses to disruptions by finding alternatives, coordinating with stakeholders, and keeping tours on trackAct as the first point of escalation for quality issues, complex itinerary questions, and on-tour emergenciesContribute to ongoing tour design and product improvementsTravel to tour locations to meet suppliers and conduct safety checks What We're Looking For1-3 years of experience in tour operations, production, or a similar travel/operations roleStrong supplier management and negotiation skillsExperience managing budgets and monitoring cost performanceAbility to manage complex, multi-supplier itineraries calmly and accurately under pressureStrong communication skills and confidence leading pre-tour calls and managing supplier relationshipsHigh attention to detail and a methodical approach to systems and dataExperience handling on-tour emergencies and operational disruptionsSelf-directed, organised, and comfortable managing a broad workload across multiple productsAdaptable in a fast-changing travel environment and aware of global events that may affect operationsAustralian or international driver's license preferredApplicants must hold current working rights in Australia at the time of application Why Join EFWork with a globally recognised educational travel brand with over 55 years of historyBe part of a close-knit Sydney team with direct impact on travel experiences across the South PacificAccess EF's global network, with offices in 115 countriesTake on a role with genuine ownership, variety, and the chance to make a real difference in how people experience the worldEnjoy travel opportunities, including eligibility to join one tour each year

📌 Production Specialist (Sydney)
🏢 Education First
📍 Sydney