Job DescriptionRespond to live customer enquiries via live chat- Manage all customer questions on social media direct messages Facebook and Instagram- Manage customer service communications daily which includeso organising exchanges/refunds or faults to be replacedo keeping an accurate log of all faulty pairs/returns and key issues from customerso organising credits-coupons for customers if necessaryo managing fraud cases- Monitor and respond to all reviews on Product Review, Google Reviews and Facebook Reviews- Customer Service Monthly report includes retention rates and NPS score- Managing wholesale enquiries:o Receive wholesale enquiries via HappyFoxo Send to CEO for approval (CEO confirm which Terms and Conditions, Currency and Margin)o Send wholesaler Terms and Conditions,



Currency and Marginso If stockist signs Terms and Conditions send to CEO and email the Stockist Supply Chain Manager, Bookkeeper and Marketing Director emails details so they can process orders, assist with marketing and oversee paymentso Set up wholesale account on woocommerce for Stockist- Yotpo and website approval of customer reviews dailycustomer- Monthly coupon-product sales tracking1.
Give a Pair sales (tracking monthly)2.
Coupons3.
Bundle PacksJob Requirements1-2 years of BPO experience preferably with e-commerce account background

📌 Customer Experience Assistant (New South Wales)
🏢 Eastvantage Careers
📍 New South Wales