About the Role
Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey.
In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.
This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.
Key Responsibilities
Respond promptly and professionally to client inquiries via phone, email, and messaging platformsAssist with luxury and leisure travel bookings, including changes, cancellations, and special requestsProvide accurate and timely information regarding destinations, travel requirements, and agency policiesCoordinate booking details and confirm itineraries to ensure accuracy and client satisfactionProactively follow up with clients before and after travel to ensure a positive experienceAddress client concerns or issues with empathy, professionalism,
and solution-oriented thinkingMaintain clear documentation and update booking systems as required
Qualifications & Skills
Excellent verbal and written communication skillsStrong customer service background (travel, hospitality, or service-related experience preferred)Highly organized with robust attention to detailComfortable using technology and learning new booking platforms and systemsReliable, proactive, and able to manage multiple client requests efficientlyGenuine interest in travel and helping clients plan memorable experiences
What We Offer
100% remote work environmentFlexible scheduling optionsOpportunities for professional growth within the agencyAccess to travel perks and industry-related discountsSupportive team culture with ongoing training and development
Equal Opportunity Statement
Prestige Travel Agency by Mich is an equal opportunity employer.
We value diversity and are committed to creating an inclusive environment for all team members.