Your OpportunityWe're looking for a motivated and customer-focused Customer Care Consultant to join our Export Team within Customer Service.
As the voice of our business, you'll play a key role in delivering an exceptional service experience across every interaction.This is a fast-paced, customer-centric role where you'll support enquiries, identify solutions, and uncover sales opportunities while ensuring we consistently meet our customer promise.What You'll Be DoingHandle customer enquiries across sales, service, and backorders, aiming for first-call resolutionBuild strong relationships with customers and internal teamsIdentify customer needs and recommend the best product and service solutionsDeliver a high-quality, efficient and positive customer experience every timeProactively identify opportunities for cross-selling and additional valueCollaborate with internal teams including Sales, Warehouse, and PurchasingContinuously look for process improvements and efficiency gainsWhat You'll Bring:Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)Strong communication skills and a proactive approach to problem‐solvingAbility to work well in a team and foster positive relationshipsComputer literacy (Windows, telephony systems)Solid commercial acumen and ability to analyse and solve customer issuesFriendly,



customer‐focused attitude and commitment to high service standardsWhat's In It For YouPermanent role, incentives & Wesfarmers share plansExclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partnersContinuous training and career development opportunities Team events, celebrations, award recognition and prizesEmployee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
Refer-A-Friend program – earn up to $2,000 for each referral!
Generous paid parental leave policyFree onsite parking and more!
NEXT STEPS If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today.
We will be contacting suitable candidates as we receive them.As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

📌 Customer Care Consultant - Carole Park, Qld (Queensland)
🏢 Wesfarmers Industrial & Safety
📍 Queensland