Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally.
Please visit our website for more information about what we do at .
Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates
Roles and Responsibilities:
Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)Understanding of Windows 7 & 10 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows X Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop,



Multi-functional devices (MFD) , Mobile & Tablets) Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
Basic understanding of PC hardware set-up and configuration.
Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
Positive communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.
Excellent time management skills and ability to work under pressure Continuous commitment to professional development
Experience in a similar role
IT Service Desk experience 2+ Years
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to ******

📌 Service Desk Analyst (Melbourne)
🏢 Axiom Technologies
📍 Melbourne