Job Title:Customer Service SpecialistJob DescriptionJoin a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing.Join a respected Federal Government department that plays a key role in shaping Australia's financial wellbeing.100% Work From Home | Permanent Full-TimeComfortable with people.
At ease with money.
Monday to Friday, from home.This role is a great fit if you've got solid work experience behind you and you're comfortable having conversations about money.
You don't need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.If you've come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we'd love to hear from you.You'll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines.
The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.What You'll Be DoingHigh-volume inbound calls - financial and government mattersStrict script and compliance adherenceApplying financial literacy to guide customers clearly and accuratelyMaintaining professionalism across a range of conversation typesThe Details $*****/hr + Super + Incentives - with pay increases as you expand across business lines 100% permanent Work From Home Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST ️ Equipment provided (Paramatta CBD collection required)



Multiple intake dates across June and July **** - apply early, security clearance can take up to a month once submittedWhat You BringProfessional experience in a role where accuracy, compliance, or financial concepts matteredComfort working within scripted, process-driven environmentsA solid grasp of financial concepts - numbers shouldn't faze youStrong communication, composure, and attention to detailReliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspaceRequirementsAustralian Citizenship required | Within 50km of Paramatta CBD | Police and Government Security checksWhy ConcentrixConcentrix is a global leader in customer experience with long-standing client partnerships.
This isn't just a stable role - it's work that makes a real difference.
Every call supports Australians accessing essential services, and your contribution is seen and valued from day one.
Career growth based on passion and aptitude - transparent pathways, real stretch opportunities 20,000+ LinkedIn Learning courses, all access, plus Concentrix University❤️ 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs Empathetic, accessible leaders invested in your success - removing barriers, not adding them Incentives, bonuses, and everyday recognition - your contribution is seen and valued? Confident from day one with thorough onboarding and support that keeps goingIf structure is your strength and finance is your language - apply now.
*Applicants must be 18+, hold Australian Citizenship, and be able to complete all required Police and Government Security checks.Location:AUS Work-at-Home New South WalesLanguage Requirements:Time Type:Full time

📌 Customer Service Specialist (New South Wales)
🏢 Concentrix
📍 New South Wales