01st September, ****
The Organisation This Queensland State Government department plays an important role in supporting communities across the state.
With a strong focus on delivering reliable and responsive services, this is a great opportunity to gain further Government experience within a busy, customer-focused team.
The Role Working within a fast-paced call centre workplace, you will provide a high standard of customer service while managing enquiries and supporting the timely delivery of services.
Key responsibilities will include: Handling a high volume of inbound and outbound customer calls Responding to enquiries and resolving customer concerns effectively Building strong relationships with customers, suppliers and internal and external stakeholders Using active listening, negotiation and dispute resolution skills to manage challenging interactions Working towards KPIs and established performance measures Accurately updating records,



databases and information systems Preparing documentation and completing general administrative duties Contributing positively to team culture and continuous improvement initiatives Your Profile Previous call centre or high-volume customer service experience Solid verbal communication and active listening skills Confidence managing complaints and de-escalating challenging situations Strong problem-solving skills and ability to think quickly Ability to work effectively within a KPI-driven environment Excellent time management and ability to manage multiple priorities High level of accuracy, attention to detail and data entry skills Strong computer literacy and accurate record-keeping abilities Positive attitude with the ability to work effectively as part of a team Previous QLD State Government experience will be highly regarded To Apply: If you are interested in this opportunity, please apply via our website:

📌 Maintenance Support Officer (Brisbane)
🏢 Abacus Human Capital
📍 Brisbane