ABOUT WEDDED WONDERLANDWedded Wonderland is the global luxury destination wedding and celebrations platform with a Sydney-based team of 25, a growing remote team across the Philippines and globally, and an active events and activations calendar.
We run lean — no heavy servers, no on-premise infrastructure — but we move fast, we depend on our tech stack working perfectly every day, and we hold team events and activations that require hands-on technical support outside of standard business hours.THE ROLEThis is the role for someone who genuinely enjoys being the person people come to when something is not working — and who takes quiet pride in the fact that, most of the time, things do not break on their watch.
You will own the day-to-day technology experience for our Sydney team: setting up laptops, onboarding new starters, managing our software stack, and making sure every screen, every call, every recording session, and every event runs without a technical hitch.
We do not run heavy infrastructure — our stack is cloud-first and modern — but we do run fast, and we need someone who is equally fast, flexible, and calm under pressure.
Weekend availability for team events and activations is part of this role.WHAT YOU WILL DOSet up and configure Lenovo laptops for new starters — Windows environment, software installation, account provisioning, and first-day readinessOwn the onboarding tech experience for every new team member — from device setup to software access across Zoho, GHL, Aircall, Riverside, and all team toolsManage user accounts and access across the full software stack — provisioning, deprovisioning, password resets, and permission managementMaintain and troubleshoot the Sydney office AV setup — screens, monitors, webcams, microphones,



and display connections for meetings and presentationsSet up and support Riverside.fm sessions for content recording — audio and video quality checks, session configuration, and real-time support during recordingsProvide first-line support for day-to-day tech issues across the team — hardware, software, connectivity, and peripheral problems resolved quickly without escalation where possibleManage the Aircall phone system — user setup, number management, call routing, and integration with Zoho CRMCoordinate with Zoho, GHL, and other SaaS vendors for support cases that require escalation beyond first-line resolutionMaintain an asset register of all 25 laptops and peripherals — warranty tracking, replacement planning, and software licence managementBe available and in office for team events, activations, and weekend activities that require AV setup, tech support, or device managementProactively identify tech friction points across the team and propose improvements — you notice when something is slow, awkward, or inefficient before anyone complainsRequirementsWHAT WE ARE LOOKING FOR2+ years in an IT support, helpdesk, or technology coordinator role — ideally in a fast-moving SME, startup, or media/events environmentSolid hands-on experience with Windows and Lenovo hardware — you can configure a laptop from scratch in under an hourWorking knowledge of cloud-first SaaS environments — you are comfortable managing users and permissions across multiple platforms simultaneouslyExperience with Zoho suite (CRM, Desk, or similar)



— user management and basic adminExperience with VoIP phone systems — Aircall or comparableAV setup and troubleshooting experience — screens, display connections, webcams, microphones, and conference room techBased in Sydney with genuine availability for occasional weekend events and team activities — this is a real requirement, not a formalityPatient, calm, and responsive under pressure — when a recording session is about to start and the audio is not working, you fix it quickly and quietlyBenefitsBONUS IF YOU HAVEExperience supporting a media, content production, or events companyFamiliarity with Riverside.fm or similar remote recording platformsExperience managing a mixed fleet of Windows and Mac devicesBasic understanding of SaaS billing and licence management — tracking seat counts and renewals across multiple vendorsEvent AV experience — setting up displays, sound systems, or streaming equipment for corporate or brand eventsHOW TO APPLYEmail ****** with subject 'Tech & IT Support — (Your Name)'.
Include your CV and a brief description of the tech environment you currently support or have most recently supported — how many users, what platforms, and what a typical week looks like for you.THE KIND OF PERSON WHO SUCCEEDS HEREYou are the kind of person who arrives before everyone else to make sure everything is set up, and you are still there at the end making sure everything is packed down properly.
You take quiet pride in the fact that people rarely have to come to you with the same problem twice.
You are patient with non-technical colleagues, fast with fixes, and proactive about spotting problems before they become complaints.
You are comfortable at a Friday team dinner and equally comfortable at a Saturday brand activation — this role lives beyond the 9-to-5 and you are genuinely fine with that.

📌 Tech & It Support Coordinator (Sydney)
🏢 Wedded Wonderland
📍 Sydney