We're looking for a people-focused IT skilled to join a leading enterprise organisation, providing critical in office and remote support across multiple sites in Sydney. You'll be resolving issues face-to-face and remotely to keep things running smoothly.

What you’ll be doing:
Troubleshooting hardware, Windows OS, MS Teams, Exchange, and Active Directory issues
Supporting users with prompt and qualified service
Installing, configuring, and maintaining IT systems like AD, DHCP, backup services, VMWare, and more
Working with ServiceNow to manage tickets and resolve issues to agreed SLAs
Participating in the on-call roster and assisting with IT projects and system rollouts

We’re looking for someone with:




Strong customer service skills and the ability to communicate clearly and confidently
Bachelor's Degree in IT
Solid experience in desktop support, server troubleshooting, and ITSM tools (like ServiceNow)
Hands-on skills with Windows, Exchange, Active Directory, DHCP, and hardware
A current driver's licence, and the ability to travel between sites
Provide after-hours support by participating in the On Call Roster

Ready to step into a role where no two days are the same? Apply now to bring your IT skills and customer-first mindset to a role where your work truly makes a difference, we’d love to hear from you!

📌 Level 2 It Support Specialist Sydney
🏢 Mansell Taylor Consulting
📍 Sydney