HIVE Attendant (Full-Time, Overnight & Daytime Role)Join the HIVE at 1 Hotel Melbourne At 1 Hotel Melbourne, our HIVE isn't home to bees it's the buzzing heart of guest communication.
As our HIVE Attendant, you'll be the calm, confident voice supporting guests overnight, handling everything from inquiries to urgent matters with warmth and poise.If you thrive in a people-focused environment, love problem solving, and enjoy the flexibility of night shifts and day shift, this is for you.
The role will consist of 3 overnight shifts, then 2 day shifts and working alongside a dedicate and fun team.What You'll Do:
Be the first point of contact for all incoming calls, emails, and guest requests
Deliver accurate hotel information in a friendly, clear, and professional manner
Manage inbound and outbound communication, directing queries to the right departments
Support guests by resolving issues or escalating when needed
Handle urgent matters or emergencies with composure and attentiveness
Maintain thorough documentation of emergencies or critical situations
Stay calm and solutions-focused during peak activity or unexpected challenges
Support the smooth operation of the HIVE department while upholding brand standards
What You'll Bring




Previous customer service or hospitality experience (preferred)
Confident written and verbal communication
A qualified, warm, steady demeanor
Strong organisational and multitasking skills
Ability to work independently during overnight hours
High accuracy in computer system use and data entry
Comfort working within a 24/7 hotel environment
Full Australian Driver License (required)
Why You'll Love Being Part of Our HIVEAt 1 Hotel Melbourne, we care deeply about creating a positive, healthy workplace — one where you can grow, feel supported, and have a fulfilling life beyond work.
Joining our colony means you'll enjoy:
A nature-inspired, mission-driven hotel culture
Employee Assistance Program (EAP)
50% off Food & Beverage outlets
Discounted hotel rooms across the 1 Hotels brand
25% off spa treatments
Opportunities to be part of a sustainability-led hospitality environment
Hourly part-time role including penalty rates
If you're ready to join a team that values connection, calm under pressure, and genuine guest care, we'd love to welcome you to the HIVE.Apply now and be part of something meaningful at 1 Hotel Melbourne

📌 Overnight Call Attendant (Melbourne)
🏢 1 Hotel & Homes Melbourne
📍 Melbourne